IT Network Team Leader - Bath, United Kingdom - Wessex Water

Wessex Water
Wessex Water
Verified Company
Bath, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We have a newly created opportunity for an IT Network Team Leader to lead a team of Technical Support Consultants (Network Engineers) who ensure the smooth running of IT systems, particularly in lead areas, to ensure the best service to the company is maintained.

If you have previous experience leading a team and sound knowledge of network security products and countermeasure techniques, then we want to hear from you


What you'll do:


As the IT Network Team Leader, you will be providing the Wessex Water business with an outstanding service and support experience while being part of and managing a highly technical team.


The provision of this service will be underpinned by motivating and coordinating the activities of the Network team, driving improvements through the effective management of suppliers and ensuring adherence to best practice principles and ITIL processes and policies.

You will perform line management duties, including performance management, holding effective team meetings, appraisals and monthly 1-2-1s. You will be responsible for allocating work to members of staff and the quality and completeness of the work. You will also drive forward continual service improvements by acting on employee and team feedback.


In this role, you will balance project deliverables with business support requirements, ensuring projects are delivered and high levels of customer support are maintained.

The department utilises ITIL best practice principles and the role holder will be expected to follow these processes to ensure a good level of customer service.


What you'll need:

To succeed in this role, you will have a can-do attitude and be flexible and open to change.

An excellent understanding of common network services, including Directory Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) and load-balancing techniques.

Extensive Experience in troubleshooting at all levels in the networking area would be beneficial. You will also be aware of next-generation firewalls.

Ideally, you'll have previous experience managing a team of Network Engineers or a similar IT discipline. Consideration will be given if you have team-leading experience in social, sporting or volunteering groups.

Additionally, you'll be excellent at communicating with all levels of the business, while also being a great team player.

We will expect you to have some experience working in an ITIL support environment, as well as being comfortable working unsupervised.

You will also be exceptional at managing and planning your own workload.


What you'll receive:


  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • The opportunity to buy up to ten days' holiday and sell up to five every year.
  • A healthcare package that allows you to claim back healthcare costs.
  • Life assurance of up to eight times your salary.
  • A new electric car in exchange for part of your gross salary.
  • Cashback and discounts from more than 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay arrangements.
  • An interactive health and wellbeing platform.
  • Support from mental health first aiders.
  • A £1,000 referral fee if you recommend someone to work for us.
That's not all Read further details in the Discover more section below.


Who we are:


We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.


Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.


This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you.

Please do not hesitate to let us know about any additional support you may need.
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