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    IT Service Manager - Newcastle upon Tyne, United Kingdom - Technology Services Group

    Technology Services Group
    Technology Services Group Newcastle upon Tyne, United Kingdom

    2 weeks ago

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    Description

    Job Title:
    IT Services Manager
    Full Time, Permanent
    TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide.

    At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80.

    Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

    We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for.

    Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
    Two paid CSR days per annum that you can use towards giving something back

    Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK.

    We have also recently launched our very own 'TSG Foundation'
    Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
    Flexible working policy
    Relaxed dress policy
    Excellent progression opportunities, training and support, including recognised qualificationsJob responsibilities will include, but are not limited to;
    Measure and monitor service management delivery against established key performance indicators.
    Manage Asset Management processes ensuring inventory is kept up to date.
    Assist with the completion of internal IT tickets.
    Assist with Problem Management analysis of tickets looking for trends and root causes of incidents.
    Work in partnership with Information Security function to maintain IT risk register and governing process.

    Develop maintenance schedules to ensure that the infrastructure is fit for purpose, and to reduce risks of system outage.

    Identify potential areas of weakness in Infrastructure and implementing strategies to address risks.
    Ensure that TSG are appropriately and legally licensed for all software applications in use.
    Work in partnership with Information Security function to maintain TSGs Information Asset Register.
    Understanding Cyber Security and Security principles.

    An inquisitive individual, keen to investigate the root cause of issues and use their understanding of software systems to methodically work through problems.

    Strong understanding of core Microsoft technologies such as Active Directory, Office 365, MDM, Azure.
    Experience of networking systems, including switching, VOIP, wireless, firewall and WAN technologies.
    Company bonus scheme
    25 days annual leave + public holidays
    Life assurance 4 x Salary
    Contributory pension scheme at 4% matched
    Electric Vehicle Salary Sacrifice
    Perk box discounts
    Company sick pay
    Enhanced Maternity and Paternity pay
    Home-based and hybrid opportunities
    Long service benefits including increased annual leave accrued with service

    Cycle to work schemePlease click on the APPLY button to send your CV and Cover Letter for this role.

    Candidates with the relevant experience or job titles of: IT Helpdesk, IT Support Manager, IT Support, IT Support Technician, ICT IT Service Desk Manager, IT Systems Manager, ICT Technician, IT Systems Support, IT Technician, Information Technology may also be considered for this role #J-18808-Ljbffr
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