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    Senior Customer Success Manager United Kingdom - London, United Kingdom - Natterbox Limited

    Natterbox Limited
    Natterbox Limited London, United Kingdom

    1 week ago

    Default job background
    Description

    We are looking for a Customer Success Manager who can use their previous contact centre experience to provide ongoing support to our clients and network with them. The candidate should be able to contribute to building strong relationships, implementing initiatives that will increase business revenue and minimising churn rates. A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that last for the duration of the customer journey and process ownership with the business itself. Ultimately, you will work directly with clients to help solve their business challenges and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

    Responsibilities

    • Process milestones for clients and employees to work toward
    • Promote the value of the product
    • Upsell services and products with the brand image
    • Promote value through customer experience
    • Review customer complaints and concerns and seek to improve the customer experience
    • Consult with customers on contact centre best practice

    Requirements

    • Proven work experience as a Customer Success Manager or similar role
    • Experience in a contact centre environment
    • Previous knowledge of Salesforce, or other CRM platforms
    • Exceptional ability to communicate and foster positive business relationships
    • Technical skills required, as they relate to the use of the product or service
    • Accountability and personal organisation are essential
    • 25 days holiday increasing to 30 days after 2 years service
      • #J-18808-Ljbffr
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