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    Windows IT Support Analyst - Exeter, Devon, United Kingdom - Tozers LLP

    Tozers LLP
    Tozers LLP Exeter, Devon, United Kingdom

    3 weeks ago

    Default job background
    Description

    Working in our IT Team, you will be providing first line technical support, dealing with helpdesk tickets and troubleshooting issues.

    You will also assist with the roll out of new hardware and software, provide end user IT training and other tasks to help ensure the firm's IT systems run smoothly.

    You will also provide support to the Head of IT with development projects including management/administration of the firm's in-house software and databases and evaluate and test new hardware and software products before they are rolled out.

    Are you knowledgeable about IT and have the communication skills and enthusiasm to deliver high quality IT support to end users?
    Previous experience in an IT Support role would be desirable, preferably in the legal sector.

    The work of the IT Team is fast paced and often time sensitive so you will need to be able to prioritise your tasks and work efficiently and with accuracy at all times.

    Communication skills are key to this role and it's important you will be able to speak to people on a level they will understand to help them with IT problems.

    Previous IT support/service desk/helpdesk experience is preferable.
    Have a keen aptitude and interest in IT
    Have at least one qualification in IT at A Level (or equivalent) or higher such as:
    A Level IT or Computing
    BTEC Level 3 Diploma in IT, Computing or Technical Support
    BTEC HND or HNC Diploma in IT or Computing
    Microsoft Active Directory and Group Policy
    Microsoft Windows 10
    Microsoft Office 365
    Windows Server 2012/2016/2019/2022
    Microsoft Exchange Online
    Microsoft Skype for Business
    Microsoft Teams
    Microsoft Sharepoint
    Previous experience of SOS Connect legal software and BigHand digital dictation
    ~1 year or more experience working in an IT support role

    LAN/WAN Networking

    We believe that our people are our most important asset, and are committed to supporting our teams, cultivating a healthy culture of challenge and expectation with support and care.

    We invest in our teams and our infrastructure to ensure that we attract and retain talented staff and are committed to giving all colleagues the opportunity to reach their full potential, with a real focus on training and development.

    high quality work, healthy growth and happy teams are at the heart of everything we do. Find out more about our vision and values, commitment to colleague wellbeing, and colleague benefits below.
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