Jobs
>
Service Advisor
>
Brighton

    Service Advisor - Brighton, United Kingdom - Harwoods Ltd

    Harwoods Ltd
    Harwoods Ltd Brighton, United Kingdom

    1 day ago

    Default job background
    Description

    JOB PURPOSE

    The role of the Service Advisor is to:

  • Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
  • Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
  • Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
  • Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

    • Department/Business/Location:

    Service

    Reports to:

    Aftersales Manager

    KEY RESPONSIBILITIES

  • Provide exceptional levels of customer service and ownership throughout your customer's Harwoods experience.
  • Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
  • Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
  • Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
  • Confidently establish an understanding agreement with the customer of the work to be carried out.
  • Accurately maintain the service department loading system in line with workshop capacity.
  • Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
  • Understand and adhere to manufacturer service requirements.
  • Maintain safe working practices and abide high standards of the business.
  • Take on additional responsibilities as required by the business.

    • Skills & Requirements

    Essential

  • Full UK driving licence.
  • Organised.
  • Smart appearance.
  • Confident.
  • Ability to excel in a team-based environment and achieve common goals.

    • Experience

    Desirable

  • Relevant experience in a customer facing role delivering excellent service.
  • Main dealer experience preferred.

    • The Harwoods Way

    Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

    We Treasure our people and our customers

    We challenge ourselves to grow & improve

    We grab responsibility

    We run in the same direction as one team

    We inject energy and fun into our work

    We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

    Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

    We operate across 6 counties in the South East of England, namely:

    Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

    With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

    recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

    After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

    We demand the best for our colleagues and our customers and look forward to your application at >

    Skills for the job

    ITLiteracyNumeracySmart Appearance
  • Just Recruitment Solutions

    Service Advisor

    9 hours ago

    Just Recruitment Solutions Brighton, United Kingdom

    **Service Advisor Vacancy - Brighton - £35,000** · Experienced Service Advisor - Franchised Dealership £35,000 OTE per annum · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. · Your duties wi ...

  • Pybus Recruitment

    Service Advisor

    9 hours ago

    Pybus Recruitment Brighton, United Kingdom

    **Job Title**: Experienced Service Advisor · **Location**: Basingstoke · Basic Salary - Circa £27,000 (depending on experience) + bonus OTE £35,000 · Full Time and Permanent - role will involve working Saturdays on a rota Basis · Are you an experienced Service Advisor working in ...

  • AutoFit (Sussex) Ltd

    Service Advisor

    4 days ago

    AutoFit (Sussex) Ltd Brighton, United Kingdom

    **AutoFit (Sussex) Ltd** is an established, independent Service Centre. We've been looking after our customers in Southwick (Brighton) and the surrounding area since 2003. We are currently looking for a customer-facing Service Advisor. We are an independent Servicing and MOT cent ...

  • Tates Cars

    Service Advisor

    2 days ago

    Tates Cars Brighton, United Kingdom

    **Tates Motor Group** are recruiting for a **Service Advisor** to work in our busy Multi-Franchise dealerships in Portslade. · You will be responsible for upholding the high customer satisfaction standards for Tates and acting as a point of knowledge of all our Manufacturer's pro ...

  • RX Plus Facilities

    Customer Services Advisor

    4 days ago

    RX Plus Facilities Brighton, United Kingdom

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the ...

  • Student Roost

    Customer Service Advisor

    2 days ago

    Student Roost Brighton, United Kingdom

    **Customer Service Advisor** · **37.5 hours per week - working 5 days out of 7** · Hillfort House in Brighton is one of the newest properties within the Student Roost portfolio, so if you're looking for an incredible opportunity to join our amazing team, then look no further · Wi ...

  • iQ Student Accomodation

    Customer Service Advisor

    3 days ago

    iQ Student Accomodation Brighton, United Kingdom

    **Customer Service Advisor** · **Who are we?** · With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student acc ...

  • Kaplan International

    Customer Service Advisor

    1 day ago

    Kaplan International Brighton, United Kingdom

    **Customer Service Advisor** · **Reference number**: JR236499, JR236549 · **Location**:Kaplan Living Brighton · **Working pattern**: Full-Time · **Contract Type**:Permanent · **Number of roles**:2 · **Salary**: £23,400 Per annum · We are looking for a **Customer Service Advisor** ...

  • Kaplan International

    College Services Advisor

    4 days ago

    Kaplan International Brighton, United Kingdom

    **College Services Advisor** · **Reference number**: JR238271 · **Location**:Brighton · **Working pattern**: Full-Time · **Contract Type**:Permanent · **Number of roles**:1 · **Salary**: £24,000 Per annum + benefits · We are looking for a **College Services Advisor** to join our ...

  • Tates Cars

    Customer Service Advisor

    3 days ago

    Tates Cars Brighton and Hove, United Kingdom Full time

    **Tates Motor Group** are recruiting for a **Service Advisor** to work in our busy Multi-Franchise dealership in Portslade, Brighton. · You will be responsible for upholding the high customer satisfaction standards for Tates as well as acting as a point of knowledge of all our Ma ...

  • Hendy Group

    Customer Service Advisor

    3 days ago

    Hendy Group Brighton, United Kingdom

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our **Renault** Dealership in **Brighton**. · You ...

  • Get Staff

    Customer Service Advisor

    1 day ago

    Get Staff Hove, United Kingdom

    **Customer Service Advisor - Hove - £22,000 - £24,000** · **Customer Service Advisor Package Overview**: · - Full-Time, (9am-5.00pm) · - Excellent Progression and Training Opportunities · **Company Overview - Customer Service Advisor** · Get Staff Recruitment are delighted to be ...

  • Student Roost

    Customer Service Advisor

    2 days ago

    Student Roost Brighton, United Kingdom

    **Customer Service Advisor** · **18.75 hours per week - working 3 days out of 7** · Hillfort House in Brighton is one of the newest properties within the Student Roost portfolio, so if you're looking for an incredible opportunity to join our amazing team, then look no further · W ...

  • Uphold

    Customer Service Advisor

    1 day ago

    Uphold Brighton and Hove, United Kingdom

    **About Optimus Cards UK Ltd.** · Optimus Cards UK Ltd is an Electronic Money Institution authorised and regulated by the Financial Conduct Authority in the UK under the E-money regulations. We are a Principal member of Mastercard. Our business is providing white label card solut ...

  • Brighton & Hove City Council

    Housing Service Advisor

    3 days ago

    Brighton & Hove City Council Brighton and Hove, United Kingdom

    **Housing Service Advisor**: Posted on 5 June 2023 Apply · - Directorate BHCC: Housing, Neighbourhoods and Communities · - Salary £24,054 - £24,496 · - Contract Permanent · **Location**: · Brighton - Citywide · **Job Summary**: · - Job reference- orbis/TP/1285/32795- · - Position ...

  • EDF Limited

    Customer Service Advisor

    1 day ago

    EDF Limited Hove, United Kingdom

    **Customer Service Advisor** · **Hove/Brighton** · **Starting Salary of £23,295 Plus Excellent Benefits Package** · Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an ex ...

  • AIG

    Customer Service Advisor

    2 days ago

    AIG Brighton, United Kingdom

    An exciting opportunity has arisen to join our rapidly growing travel insurance business as a Customer Service Advisor within our Medical Assistance team on 12th February 2024. · **Who we are**: · AIG Travel is a global travel insurance business based in Brighton. Millions of lei ...

  • Kaplan International

    Customer Service Advisor

    2 days ago

    Kaplan International Brighton, United Kingdom Part time

    **Customer Services Advisor (**Part time)** · **Location**:Kaplan Living, Brighton · **Reporting to**:Deputy Manager · **Hours**: 21 per week · **Salary**:Dependant on Experience · Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide ac ...

  • Brighton & Hove City Council

    Housing Service Advisor

    4 days ago

    Brighton & Hove City Council Brighton and Hove, United Kingdom

    **Housing Service Advisor**: Posted on 8 April 2024 Apply · - Directorate BHCC: Housing, Neighbourhoods and Communities · - Salary £25,979 - £26,421 · - Contract Permanent · **Location**: · Brighton - Citywide · Smaller map · **Job Summary**: · - Job reference · - orbis/TP/1285/4 ...

  • EDF Limited

    Customer Service Advisor

    1 day ago

    EDF Limited Hove, United Kingdom

    **Hove/Brighton** · **Starting Salary of £22,185 plus excellent benefits package** · Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. ...