- Lead and manage the Atlas Helpdesk function to deliver an excellent customer service, ensuring client queries are handled effectively and the quality expectations of the business are met;
- Motivate, lead and develop the Helpdesk team to achieve Atlas's goals and objectives;
- Build and maintain relationships with Atlas's clients to ensure tasks are handled to their satisfaction, attending client meetings and providing reports as required to the client demonstrating Helpdesk performance;
- Provide support to the Account Management and Operational team, obtaining feedback to ensure customer needs and requirements are met and delivered through the Helpdesk service, nurturing positive trends and resolving issues if they arise;
- Build on and manage the relationship with the Out of Hours Helpdesk provider, chairing monthly performance meetings, conducting briefings on new clients, reviewing performance reports & statistics and authorising monthly costs in line with the agreed contract;
- Ensure all Helpdesk processes and procedures remain effective, efficient and can withstand audit scrutiny;
- Oversee the management of the team's use of one or more CAFM systems, ensuring client requirements and business needs can be met through the use of these systems, liaising with the Business Systems Support Team to implement enhancements;
- Report upstream on progress against key targets and objectives where the responsibility is that of the Helpdesk team;
- Oversee the recruitment of competent staff to ensure the quality of service is not compromised by lack of skill or resource;
- Manage sickness, absence, disciplinary and grievance issues in line with company policies and procedures supporting the Team Leader in this area accordingly;
- Support the Client Services Director in all areas of the service delivered by the Helpdesk team;
- Supporting new client mobilisations, gathering details, briefing teams to ensure new client requirements are reflected in the Helpdesk set up and operations;
- Support the Business Development team by providing relevant information to support new business bids and tenders;
- Ensure the Helpdesk telephony system is fit for purpose and liaise with the Technology team and any telephony provider as necessary.
- Liaise regularly with the Account Coordination Managers and Scheduling team to ensure effective task management across all teams, as well as the sharing of best practice.
- To ensure 100% statutory compliance for all self-delivered Statutory PPM tasks, and internal and client targets are achieved for all other PPM tasks.
- Create, analyse and monitor reporting to demonstrate to the Atlas Senior Management Team performance such as productivity, first time fix success, self-delivery first solutions and reduced contractor spend.
- Be responsible for the general maintenance of the building through PPM management and statutory compliance processes – ensure tasks are carried out by in-house or subcontracted teams, and paperwork is uploaded to go through the Gatekeeper process as well as being recorded in log books as required;
- Ensure the building's Fire Safety arrangements are in place and are adequate for the premises,
- Ensure fire evacuation plans communicated and tested regularly and suitable Fire Marshalls are trained and in place;
- Manage the access control processes for the building, including the issuing and recording security fobs and keys to relevant and responsible parties and the visitors signing in process;
- Ensure contractors are inducted onsite and follow the relevant contractor control process;
- Act as a contact point for all queries for the operations of the Milton Keynes head office;
- Ensure there is a strong Business Continuity process in place to guarantee minimum disruption, with all necessary arrangements regularly tested;
- Minimum Qualifications, Certifications and Training required
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Support Manager
6 days ago
NFP People Limited Milton Keynes, United Kingdom**Support Manager - Homeless Shelter** · We are looking for a Support Manager who will have direct responsibility for a support team of employed and volunteer staff that is making a huge difference in homeless people's lives. · **Position**: Support Manager · **Location**: Milton ...
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Subject Support Manager
1 week ago
AQA Milton Keynes, United Kingdom Full timeSubject Support Manager - Creative Arts · Permanent · Milton Keynes: £40,000 - £47,000 · Hybrid with extensive travel · Are you currently, or have you recently, taught the GCSE and /or A Level syllabus in either Art and Design, Dance, Drama, Music and Media Studies? · Available ...
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Subject Support Manager
1 week ago
AQA Milton Keynes, United Kingdom Full timeSubject Support Manager - English · Permanent · Manchester: £39,000 - £45,000 · Milton Keynes: £40,000 - £47,000 · Hybrid with extensive travel · Are you currently, or have you, recently taught the GCSE and /or A Level syllabus in either English Language and Literature? · Availa ...
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Workplace & Operations Support Manager
3 days ago
Atlas Workplace Services Milton Keynes, United Kingdom Full timeAtlas Workplace Services are looking for a Workplace & Operations Support Manager to join our Team in Milton Keynes.As the Workplace & Operations Support Manager you will lead, manage and develop the Atlas Helpdesk and scheduling function, seeking continuous improvement through t ...
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Page Personnel Finance Milton Keynes, United Kingdom**Client Details** · Our Milton Keynes client who is a top performer in the Retail sector have an opportunity to complement their varied team. They are a business that keeps their family feel authenticity while modernising to be competitive with benefits and creating the rightcul ...
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Mitchell Maguire Milton Keynes, United Kingdom Full timeTechnical Specification Support Manager Ventilation Products · Job Title: Technical Specification Support Manager MVHR & Ventilation Products · Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge ...
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Goldman Sachs Milton Keynes, United KingdomYOUR IMPACT · We're looking for **people that have a passion for customer service and digital banking **to join our growing customer support team. Are you an **experienced customer service professional or have a desire to build a career in customer services?** · Our Customer Supp ...
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IT Support Manager
5 days ago
Service Express Bedford, United KingdomA fantastic opportunity has arisen here at Service Express We are seeking**an IT Infrastructure Support Manager**in the Bedford area to join our forward thinking employee focused organisation. · IT Support Manager job is pivotal role in delivery of services to Service Express Cus ...
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IT Support Manager
3 days ago
Burton Bolton & Rose Recruitment Services Limited Watford, United Kingdom**IT Support Manager** · **Watford, Hertfordshire** · **£46,000 + Pension + Parking** · A very exciting local Company are seeking an IT Support Manager to manage hardware and software issues at Sites throughout the South of England. · **Some of your duties will include**: · - Res ...
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Support Manager
1 week ago
Domus Recruitment Ltd Thame, United KingdomI am looking for a strong, resilient and work motivated individual to manage a number of team leaders and a large team of Positive Behaviour Support workers to help change the lives of the people our client support. This role requires a well dedicated and highlyreliable Individua ...
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Management Support
3 days ago
Lakeside Healthcare Group St. Neots, United Kingdom**Job Summary**: Working closely with the wider Management support team, this role will serve as the main point of contact for all clinical rotas. I will provide administrative support to the senior management team and will be responsible for the provision of effective rota coord ...
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IT Support Manager
6 days ago
Franchise Brands plc Milton Keynes, United KingdomJob Description · IT Support Manager · Franchise Brands · Location – Milton Keynes · Full time permanent · Salary £45-60K DOE + benefits · Office Based · We are looking for an experienced IT Support Manager for our business, Franchise Brands. · Franchise Brands is an internation ...
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IT Support Manager
1 week ago
Franchise Brands plc Milton Keynes, United KingdomIT Support Manager · Franchise Brands · Location – Milton Keynes · Full time permanent · Salary £45-60K DOE + benefits · Office Based · We are looking for an experienced IT Support Manager for our business, Franchise Brands. · Franchise Brands is an international, multi-brand fr ...
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IT Support Manager
1 week ago
Franchise Brands plc Milton Keynes, Buckinghamshire, United KingdomIT Support Manager Franchise Brands · Location – Milton Keynes · Full time permanent · Salary £45-60K DOE + benefits · Office Based · We are looking for an experienced IT Support Manager for our business, Franchise Brands. · Franchise Brands is an international, multi-brand ...
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IT Support Manager
6 days ago
Franchise Brands plc Milton Keynes, Buckinghamshire, United KingdomIT Support ManagerFranchise BrandsLocation – Milton KeynesFull time permanent Salary £45-60K DOE + benefitsOffice BasedWe are looking for an experienced IT Support Manager for our business, Franchise Brands.Franchise Brands is an international, multi-brand franchisor focused on b ...
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Supply Support Manager
5 days ago
Anglian Water Clapham, United Kingdom**Salary dependant on skills & experience?+ company car** · **Permanent?** · **Location: You will be working within the Anglian Water region covering areas around Bedford & Milton Keynes** · **Love Every Drop** · Reporting to the Water Supply Manager, you'll act primarily as mana ...
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Supported Living Manager
2 weeks ago
Domus Recruitment Ltd Northampton, United KingdomI am looking for a hardworking and work motivated individual to change the lives of the people our client support. This role requires a well dedicated and highly reliable Individual to provide strong management for a cluster of supported living services thathelp adults with vario ...
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Sales Support Manager
1 week ago
Sheridan Ward Recruitment Services Watford, United Kingdom**Sales Support Manager** · **£25,000 - £30,000** · Sheridan Ward is excited to be recruiting for a lovely well-established company based in Watford, they are looking for a dedicated individual to join this friendly and outgoing team as a Sales Support Manager · Are you super org ...
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Leadership Support Manager
1 week ago
Dacorum Borough Council Hemel Hempstead, United Kingdom Full timeLeadership Support Manager · Hemel Hempstead, Hertfordshire · £45,305 - £47,709 (inclusive of London Fringe Weighting) · Ref: C0015 · An exciting opportunity has arisen for a Leadership Support Manager to provide executive PA support to the Chief Executive of the Council and to ...
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Medicines Management Support
17 hours ago
East of England Ambulance Service Trust Letchworth, United KingdomWe are currently looking for hard working and highly motivated Medicine Management Support Workers to join the Medicines Management team at East of England Ambulance Trust. We have two full-time vacancies for an ongoing basis with no weekend work required. · We are recruiting for ...
Operations Support Manager - Milton Keynes, Buckinghamshire, United Kingdom - Salisbury Group
Description
Atlas Workplace Services are looking for a Workplace & Operations Support Managerto join our Team in Milton Keynes.As theWorkplace & Operations Support Manager you will lead, manage and develop the Atlas Helpdesk and scheduling function, seeking continuous improvement through technology and process enhancements to ensure it is acknowledged through the Facilities Management industry as leading edge.
You will also act as a contact point for the Milton Keynes head office, to ensure a safe, compliant, fit for purpose and fully operational building.
The role is primarily located at our head office in Milton Keynes howevertravel to other sites within the scope of the contracts and teams they are managing will be required.
Helpdesk & Scheduling Management
Ability to present and implement effective solutions to day-to-day, short and long term challenges
Understanding of statutory compliance processes and managing associated risks with potential non-conformance
Highly motivated individual with strong leadership and management skills
Strong IT skills in Microsoft packages i.e. Outlook, Word, Excel, Power Point etc
Strong understanding of Helpdesk technology and telephony
Atlas Workplace Serviceswas built to be different to the faceless organisations in facilities management industry that often lack the human touch.
Our ambition is to make buildings and facilities better for the people who work in them. We know that buildings are better places to be when they are looked after by people who care.We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres.
This provides a more personal approach to facilities management and building maintenance services.Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more. #
Operations Support Manager professionals in Milton Keynes
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Raj Thilak
Solution Architect
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Charles Ifeanacho
Business Development/Account Manager
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Nabil Mirza
SAP Successfactors Consultant
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emmanuel egba
Knowledge of Total Productive Maintenance [TPM] modules · Machinery operation & Maintenance · High-v ...
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Wayne Martin
Im an experienced gas compliance operative, with many years as a field service manager in domestic a ...
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Victoria Ajala
The Hiring Manager, · I am interested in applying for the advertised PMO role. With over 3 years’ ex ...