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Head of Service Management - Birmingham, United Kingdom - DCS Recruitment Limited
Description
Service Manager - up to £45,000 plus company carAre you an Account manager with experience in ITIL?
DCS Technology are working in partnership with a key client to find a services manager. You will be a joining an industry leader to help manage partnerships on a nationwide scale.
Support and remain responsive to all service and customer needs.
Reporting on service standards for specific franchises.
Continually drive service improvement across various business areas.
Complete physical visits to your relevant sites across mainland UK, ensuring that service standards and KPI's are being met.
Conduct reviews with key stake holders with service performance in mind.Clear understanding and demonstrated experience on implementing ITIL framework.
Strong knowledge of IT systems and their management.
Experience working with multiple accounts or a large portfolio.
Midlands/Field based
Benefits:
Company car plus much more
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality #J-18808-Ljbffr