Assurance Services Analyst - Nationwide, United Kingdom - Inspired Energy Solutions Ltd

Description

Inspired Energy

Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services.

Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors.

To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges.

By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero.

This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it.

We are looking for a Assurance Services Analyst to join our successful Assurance Services team. This role is HOMEBASED role

Role

Working within the Assurance team the Assurance Services Analyst is responsible for ensuring a high level of customer satisfaction through accurate and effective service delivery to a portfolio of clients or tasks assigned to them.

They are responsible for proactive client and supplier management in line with our KPI's and escalating issues as required to ensure that customer satisfaction is maintained


Responsibilities Could Include:
› Providing a first-class client experience to internal and external stakeholders

› Accountability for ensuring allocated clients have complete and accurate invoice and data acquisition, entry and validation within customer agreed SLA timescales

› Maintaining database(s) with accurate data in a timely manner

› Ensuring debt and disconnection correspondence is resolved asap

› Resolving telephone and email billing and reporting enquiries from customers and suppliers

› Raising queries and change of tenancies with suppliers via phone/email and following through to resolution

› Maintaining and developing effective working relationships with supplier and customer contacts

› Production and issue of payment files, cost and consumption reports to allocated clients

› Attending conference calls and meetings with customers/suppliers as required

› Understand and adhere to operational processes and procedures to manage workload and ensure business continuity

› Build knowledge of the energy industry and develop an understanding of queries and resolution

› Supporting the wider team to ensure all client SLA's are met

› Supporting internal and external stakeholders with data and analysis related issues

› Additional project work as required based on business priorities

› Support Account Manager with various operational tasks and requirements

› Obtaining supply and contract details for new sites including current supplier

› Site additions/removals to the clients group supply agreement

› Assist with objections alongside the QA team to reach resolution

› Send termination notice if required

› Siteworks – support meter site operations team with supply contracts for new connections

› Sales processing on CRM system

› Pricing and tendering

› Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co- operate with managers and other employees in fulfilling our objectives and statutory duties.


EXPERIENCE
Essential

> A good working knowledge of Microsoft Office applications, particularly excel

› Energy/Water industry knowledge and experience

Desirable

› Customer Service experience

› Contract reading


SKILLS
› Customer Service Skills:

Be polite, conscientious. Engage with a can-do attitude

› Effective Communication:

Clear, concise. Be mindful of your audience

› Building Relationships:

Be honest, approachable, positive and helpful

› Organisational Skills:

Use IT systems effectively to organise workload, adhere to SLAs

› IT Skills:

Good understanding of MS packages including Excel

› Processes:

Develop an understanding of all internal processes required to carry out role

› Analytical Skills:

Demonstrate an aptitude for recognising patterns and inconsistencies relating to billing and consumption data

› Attention to Detail:

Maintaining a high level of accuracy in regard to email, files, reports and internal systems

› Teamwork:

Making yourself available to support wider team where appropriate

› Adaptable:

Ability to adapt to changing client needs and circumstances


ESSENTIAL QUALIFICATIONS
> Educated to GCSE level or above

What we offer

• Training and development opportunities
• Company pension
• Flexible work hours
• Sharesave scheme
• Life insurance

* 4pm finish on Friday