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Middlesbrough

    Helpdesk Engineer - Middlesbrough, United Kingdom - Dynamic Search Solutions

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    Description

    An exciting opportunity has arisen for a Helpdesk Engineer to join the growing and successful support team of a Middlesborough-based IT Business Partner.

    The business prides itself on its professional and expert IT support, management services and solutions it offers to SMEs in the North-East of England.

    This is an in-office role, with the potential to move into a hybrid position as you settle into the role.

    The business also offers funded training and support for earning certifications that will be a long-term benefit for your career.

    As the business's newest Helpdesk Engineer, you will be the first point of contact for customers from a wide variety of industries.

    Using a variety of tech to repair IT faults for customers using remote support tools.

    Have a strong pre-existing knowledge of a variety of hardware and software, with the drive to keep your expertise up-to-date.

    Escalating to senior members of the team when necessary.

    Your professional development will be a focus for the business, as it offers funding for training, support with earning certifications, and learning new and emerging tech.


    Knowledge of Microsoft Desktop Operating Systems:
    Specifically, Windows 10/11.
    ~2+ years in a similar helpdesk/ service-desk role.
    ~ Strong ability to communicate, as you work closely with customers and with other members of the helpdesk team.

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