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    Client Services DIrector - Bristol, United Kingdom - MetaSource, LLC

    MetaSource, LLC
    MetaSource, LLC Bristol, United Kingdom

    3 weeks ago

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    Description

    The Client Services Manager is responsible for effective management of assigned client accounts to meet and fulfill client needs and expectations.

    Builds and cultivates working relationships with both customers and internal MetaSource team members including operations, sales, and software development.
    Leverages company products and services to meet client's goals, interests, and objectives
    Ensures client Service Level Agreements (SLAs) are met every day through the use of daily checklists and available reports
    Coordinates implementation between internal operations team and clients which include the development of standard operating procedures.
    Manages contracts, change requests, and contract renewals for both new and existing clients.
    Completes and verifies invoices and is responsible for payment collections.
    Ensures that all processes and procedures meet quality standards and client expectations are achieved.
    Takes ownership of the contract, change orders, and contract renewals for both new and existing clients and projects.
    Ensures that revenue is properly assigned and forecasted and that projects are profitable.

    Bachelor's degree and a minimum of 4 years of account/project management experience; proven account management skills required to create, maintain, build and enhance customer relationships; Ability to read and interpret documents such as company policies; Extensive experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.

    Technical competence is required (able to learn and understand various software, hardware, networks, etc.).
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