- Managing and leading a team of Complaints Advisors.
- Handling escalated complaints, resolving them satisfactorily and ensuring lessons are learned.
- Monitoring team performance, providing feedback and implementing necessary improvements.
- Developing and implementing complainthandling policies and procedures to ensure consistency and highquality outcomes.
- Liaising with other departments to resolve issues and improve customer service.
- Strong leadership skills, ability to motivate, develop, and direct people as they work.
- Excellent communication skills to clearly convey information and ideas, and to effectively handle escalated complaints.
- Problemsolving ability to identify and resolve issues promptly and ensure they do not reoccur.
- Customercentric mindset to understand and respond to the needs and concerns of the customers effectively.
- Detailoriented and organised with the ability to manage multiple tasks and pay attention to detail, ensuring all aspects of complaints are considered and addressed.
-
Telesales Team Manager
2 weeks ago
Red Rhino Solutions Cardiff, United Kingdom**Telesales Sales Manager B2B** · **Location: Cardiff Free Parking** · **Salary: £36k - £50k basic salary D.O.E** · **OTE: £75k + Uncapped** · **The Role - Sales Manager** · This is an exciting role working alongside an inspirational leadership team as a Sales Manager. · You will ...
-
Team Manager
2 weeks ago
MARKS&SPENCER CARDIFF, United Kingdom Full timeBeing a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values. · Here are some of the benefits we offer that make working for M&S just that little bit more special... · 20% Col ...
-
Natural Resources Wales Wales, United Kingdom**Closing date**:12 February 2023 · **Salary**: £47,408-£52,359(Grade 8) · **Location**: Flexible · **Contract Type**: Permanent · **Work Pattern**: Full Time, 37 hours per week. · **Post Number**: 203479 · If you want an exciting role in business management to support delivery, ...
-
Natural Resources Wales Wales, United Kingdom**Contract Type**: Permanent · **Work Pattern**: Full Time, 37 hours per week. · **Post Number**: 203479 · As an organisation we support flexible working. This role allows hybrid working (a mix of home and office working) and a working pattern suitable for you can be discussed on ...
-
Metering Team Manager
1 week ago
SSE Enterprise Cardiff, United KingdomWhat is the Role · As the Metering Services Team Manager, you will be responsible for coordinating, motivating, encouraging, and empowering your team in our Metering Services department within Business Energy. Metering Services provides support to the business by arranging and ma ...
-
Underwriting Team Manager
6 days ago
Admiral Insurance Plc Cardiff, United Kingdom Full timeA vacancy has arisen within Admiral Money for an Underwriting Manager · The role involves leading the underwriting team whilst we transition to a new way of working. This includes the management of the operational team, and you will be responsible for ensuring the team is perfor ...
-
Metering Team Manager
1 week ago
SSE Cardiff, United KingdomAbout the Role · Base Location:Cardiff, Reading or Perth - this is a hybrid role working a minimum two days a week from the office at the advertised location. · Salary:£39,415 - £45,136 + a range of other benefits to support your family, finances and wellbeing. · Working Pattern: ...
-
Field Area Team Manager
4 weeks ago
GXO Logistics, Inc. Cardiff, United KingdomPay, benefits and more: · We're looking to offer a salary of up to £34,073 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance a ...
-
Management - Team Leader
2 weeks ago
Zygo People Cardiff, United KingdomCardiff – 3x in office per week. · Do you want to build infrastructure that supports major broadcast and media studios, globally? · This could be building something from scratch, deployments, or tech escalations. · And there'll be internal projects too. · You'll be someone wh ...
-
Motor Claims Risk Team Manager
2 weeks ago
Admiral Insurance Plc Cardiff, United Kingdom Full timeMotor Claims Risk Team Manager · This is an exciting role for someone who is passionate about Risk management and who can be a key person in ensuring improvements and processes are embedded. We are looking for someone who can work autonomously and engage with all stakeholders to ...
-
Team Manager
4 weeks ago
Adult Social Care Cardiff, United KingdomWe are seeking a skilled and experienced Team Manager to oversee both our Intake and Assessment Team and the Unaccompanied Asylum Seeking Children (UASC) Team. This is a Grade 10 social work role. · The role involves agile working based at County Hall, with duties covering the e ...
-
Team Manager
3 weeks ago
Sanctuary Personnel Ltd Wales, United Kingdom £54,590Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Intake Team to work full time based in Vale of Glamorgan. · The salary for this permanent Team Manager job is up to £54,590 per annum. · Main ...
-
Team Manager
3 weeks ago
Sanctuary Personnel Ltd Wales, United Kingdom £54,590Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Family Support Team to work full time based in Vale of Glamorgan. · The salary for this permanent Team Manager job is up to £54,590 per annum. ...
-
Team Manager
3 weeks ago
Eden Brown Synergy City, United Kingdom TEMPORARYWe have a great locum opportunity available for an Occupational Therapy Team Manager to manage an Equipment and Adaptations service in Manchester. · The Equipment and Adaptations service assess children and adults who have a variety of complex needs - physical, neurological, lear ...
-
Team Manager
1 week ago
Hays Specialist Recruitment Limited Cardiff, United KingdomYour new company · Do you want to develop a team to deliver an exceptional service for those who need it? · We are working with a not-for-profit who support people in Wales with disabilities. They are recruiting for a Team Manager to support their continued person centric service ...
-
Team Manager
3 weeks ago
NonStop Consulting Ltd Bridgend, United Kingdom**Team Manager - Fostering Team** · South Wales based Local Authority is seeking an experienced Team Manager to work alongside their Fostering team. This is an excellent opportunity to work with an authority which offering you a laptop and mobile phone so you can work flexibly as ...
-
Team Manager
3 days ago
Hays Specialist Recruitment Limited Cardiff, United Kingdom**Team Manager - Adults Complex Needs (Cardiff)** · **Your new company** · Do you want to develop a team to deliver an exceptional service for those who need it? We are working with a not-for-profit who support people in Wales with disabilities. They are recruiting for a Team Man ...
-
Team Manager
2 weeks ago
Hays Specialist Recruitment Limited Cardiff, United Kingdom**Team Manager - Adults Complex Needs (Cardiff)** · **Your new company** · Do you want to develop a team to deliver an exceptional service for those who need it? We are working with a not-for-profit who support people in Wales with disabilities. They are recruiting for an Assista ...
-
Team Manager
6 days ago
Health Management Cardiff, United Kingdom**Introduction** · **Be part of something great** · Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a prof ...
-
Motor Claims Risk Team Manager
4 weeks ago
Admiral Group Plc Cardiff, United Kingdomclose · close · Search for a job · Jobs Keyword · Browse for a job · __text- : · Cross Site · This is an exciting role for someone who is passionate about Risk management and who can be a key person in ensuring improvements and processes are embedded. We are looking for so ...
Complaints Team Manager - Cardiff, United Kingdom - SSE
Description
About the Role
Base Location:Cardiff, Reading or Perth - this is a hybrid role working a minimum two days a week from the office at one of the advertised locations.
Salary:£39,415 - £45,136 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern:Permanent | Full Time | Flexible First options available - this is a hybrid role working a minimum two days a week from the office.
What is the Role?
You will be part of a management team responsible forco-ordinating, motivating, encouraging and empowering your team to contribute to Business Energy's overall success.
As the Complaints Team Manger you will ensure that customer complaints are handled efficiently and effectively.Your role will include:
What do I need?
To be considered for this role, we would love you to have:
About our Business
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses.
Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets.
SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
What's in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees.We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE.
Search for 'Inclusion & Diversity at SSE' to find out more.Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on or on
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
#LI-LM1#LI-Hybrid
Complaints Team Manager professionals in Cardiff
-
Albin Paul
Family business
-
Alessandra Bosi
Project Assistant/ Quality Supervisor
-
stephanie yared
Education | Sports | Research | Special Needs
-
Aseel Dardur
HEALTHCARE SCIENCES RESEARCHER / SPECIALIST
-
Bryan Longhurst
Marketer looking for a new challenge.
-
dorottya sajben
Recruitment Consultant