- Handle Dispute Management and Escalation Management to ensure smooth Operations.
- Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to initiate improvements.
- Ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools.
- Govern the Continual Service Improvement in conjunction with strategy and drive it across Service Providers.
- Track and Report CSIs across Providers.
- Leads the SIAM capability and drives its efficiency and effectiveness.
- Mentor SIAM team, define and coordinate day-to-day responsibilities of service management staff.
- Provides subject matter expertise and leadership in service management.
- A bachelor's degree in business, management or a related field is required.
- Desired professional qualifications may include:Chartered Institute of Procurement & Supply (CIPS)Certified Professional in Supply Management (CPSM)Certified Technology Procurement Executive (CTPE)Skills Framework for the Information Age (SFIA)
- Service Integration and Management (SIAM) Professional Certified a plus
- A minimum of five to seven years of experience in vendor management or a related field
- Proven experience in successfully leading a team in the management of vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution
- Experience driving change and facilitating collaboration and action in highly distributed or flat organizations.
- All aspects of the IT infrastructure Operations and critical components and services, including the delivery mechanisms and IT associated with each, and the technical and operations infrastructure.
- Experience with ServiceNow, ITIL and SIAM model required.
- Broad knowledge of the IT industry and the products and services provided by technology vendors
- Familiarity with relevant regulatory and industry requirements
- Working knowledge of contract management and negotiation
- Understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements
- Solid grasp of financial concepts, such as depreciation schedules, capitalization, return on investment, and total cost of ownership
- Ability to effectively interpret and act on data visualizations and analytics, particularly with regard to trends in vendor performance and activity
- Working knowledge of ServiceNow & SAP S4/Aiba (P2P, PO/Invoicing)
- Experience in IT Change Control processes/procedures
- Experience in rapid deployment environments and knowledge of agile methodologies.
- Capacity to dive into implementation details and in problem-solving mode when appropriate.
- Exposure to Cloud, PaaS, SaaS Vendors and concepts.
- Executive presence and comfort interacting with both internal and vendor senior leadership
- Ability to influence without authority and collaborate with internal clients and stakeholders
- Communication of business concepts and needs in technology relevant terms as well as translation of technical concepts into business/nontechnical points
- Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
- Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties
- Thorough understanding of commercial terms (warranties, intellectual property, indemnification) in IT agreements
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Vendor Specialist
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Found in: Jooble UK O C2 - 6 days ago
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IT Vendor - Hook, United Kingdom - Elanco
Description
Responsibilities:
Education and Training
Experience:
Required Knowledge and Skill:
Key Behaviors and Competencies: