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Process & Product Development Manager
46 minutes ago
Cranleigh Scientific Gildersome, United KingdomOur client is looking to appoint a process & product development manager to lead its R&D and process activities alongside creating new business opportunities and managing existing customer accounts ranging from academic institutions to multinational corporations. · **Location**: ...
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Manager, Client Processing
21 hours ago
eFinancialCareers Manchester, United Kingdom**Overview** · BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets. BNY Mellon is a leading provider of financial services for institutions, corporation ...
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Payroll & Systems Manager
3 days ago
Elevation Recruitment Limited Bradford, United Kingdom Full timeElevation Recruitment Group's Senior Finance Division are excited to be collaborating with a well-established manufacturing business based in Bradford as they look to recruit a Payroll & Systems Manager into their team on a full time, permanent basis. · This is a hands on role; ...
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Payroll and HR Systems Manager
3 days ago
Hallmark Bradford, United Kingdom Full timeLocation: BD4 6HN · Division: HR · Contract Type: Permanent - Salaried · Our payroll and HR system expert you'll also manage our compensation, benefits and rewards too, offering a great opportunity to continuously develop your knoeldge and skills. Your core role will see you taki ...
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Transport Manager
5 days ago
Bennett and Game Recruitment LTD Bradford, United Kingdom Full timeTransport Manager Position RemunerationSalary - £40, £42,000.00 · Travel expense coverage · 25 days holiday + Banks · Company pension · Monday to Friday + alternate Sundays for planning · 40 hour working week (6am/7am start) · **Transport Manager Required** to join a leading UK F ...
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Operations Administrator S1 Business Support
2 days ago
Bridge of Hope Bradford, United KingdomYou will form part of the Operational Communications Team and will carry out important quality checks and controls. Identifying and track improvements/issues on the quality of the content within communications whilst meeting SLA expectations. Following opportunities for improveme ...
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HR Operations Manager
3 days ago
Page Personnel HR Bradford, United KingdomAs a HR Operations Manager you will provide robust HR generalist support to managers and employees across ER, recruitment, payroll, disciplinaries and grievances, employee benefits, and employee engagement. · **Client Details** · Page Personnel have partnered with an expanding FM ...
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Financial Controller
48 minutes ago
ITSS Recruitment Ltd Bradford, United KingdomRole: Financial Controller · Location: Bradford · **Salary**: £50-70k DOE · This newly created role, managing a team of 4 will be a key role in the management structure. The role will work alongside our part time Finance Director with key responsibilities for the role; · - Respon ...
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Payroll Administrator
21 hours ago
Page Personnel Bradford, United KingdomWorking in a busy payroll team, with hybrid 2 days from home per week. · - Great benefits - generous holidays, private medical cover, high pension match · **About Our Client**: · Page Personnel are recruiting for a Payroll Administrator to join a company based in Bradford. My cli ...
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Buyer
5 days ago
Elevation Recruitment Limited Bradford, United Kingdom Full timeElevation Procurement & Supply Chain are working with a public sector utilities business in Bradford in the search for a Buyer. Due to growth my client is seeking to recruit a new buyer to build on the wealth of capability and expertise the company holds. The successful incumbent ...
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Supply Chain Specialist
21 hours ago
Morrisons Bradford, United KingdomAs a Supply Chain Specialist you will manage the business operational ordering system settings and provide guidance to supply chain and · associated departments to achieve the group Key Performance Indicators of availability, Inventory, Waste and Markdown. · Some of your responsi ...
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Payroll Officer
21 hours ago
Deekay Technical Bradford, United KingdomAssignment is for an initial 4 weeks but expected to get extended beyond this with a potential for 3 months · Duties will be to assist with payroll processing to support a large scale project · - Ensure the prompt processing of all payroll related conditions of service issues to ...
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eCommerce Project Implementation Manager
3 days ago
Hallmark Bradford, United Kingdom Full timeLocation: BD4 6HN · Division: Commercial · Contract Type: Permanent - Salaried · We're looking for a new eCommerce Project and Implementation Manager to join our growing eComm team. A hands on role, with the perfect blend of implementation and project management, you will deliver ...
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Customer Service Coordinator
3 days ago
4 Resourcing Ltd Bradford, United KingdomWe are currently assisting our highly reputable client recruit a varied and fast paced Service and Parts Coordinator role. The role will initially be offered on a rolling 6month contract. · Daily responsibilities will include: · - Management of purchase orders and updating all re ...
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Customer Success Manager Remote
47 minutes ago
Bright Executive Germany, United KingdomCustomer Success Manager · Remote · Germany / Account Management / Project Management / Customer Success / SaaS / B2B / Software · €100,000 base €110,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving t ...
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Payroll Administrator
21 hours ago
Liberty Global Bradford, United KingdomWe're looking for an experienced Payroll Administrator to join our team in Bradford on a permanent full-time basis · This role is responsible for accurate payroll administration and answering payroll queries as part of LG Shared Service Centre; for our employees in the US and The ...
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Account Manager Remote
46 minutes ago
Bright Executive Germany, United KingdomAccount Manager · Remote · Germany / Account Management / Project Management / Customer Success / SaaS / B2B / Software · €100,000 base €110,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a ...
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Licensing Administrator
3 days ago
Morrisons Bradford, United KingdomSome of your responsibilities will include: · - Point of contact on administration support for the Technical Team maintaining quality standards and timely delivery · - Liaise with Store Planning to ensure store plans are current and accurate · - Coordinate the legal/enforcement p ...
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Customer Success Manager Remote
3 days ago
Bright Executive Germany, United KingdomCustomer Success Manager · Remote · Germany / Account Management / Project Management / SaaS / B2B / Software · €100,000 base €140,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a remote pos ...
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Interim Employee Relations Lead
2 days ago
Fortem People Bradford, United KingdomOur established client is looking to recruit an Employee Relations Lead on an interim basis to cover a busy period within the business. · **This is a 3-month contract, ideally starting as soon as possible.** · You will be an experienced employee relations advisor who will deliver ...
Contact Centre Process Manager - Bradford, United Kingdom - Page Personnel Sales
Description
Page Group are delighted to be working in partnership with an industry leader with a large contact centre operation at their Bradford Head office.
This role forms part of the Senior Leadership Team and is responsible for working across the contact centre operation to drive improvement around the customer journey and customer outcomesWork closely with Learning & Development, Training & Coaching to ensure all on-boarding, training and coaching sessions are in line with the requirements of the operation, taking into account customer behaviours, common trends and industry challenges
Work closely with MI & Planning function to ensure all data is available to interpret and understand, allowing you to present actionable changes and improvements that will improve customer satisfaction, and contact centre efficiency
Support multiple work-stream all focused on the customer, varying in duration, size, scope and deliverable
Direct management of 8 fte, providing them with all the tools available and knowledge to be successful in their role
Operationally focus on Contact Centre communication s via phone, email and chatbot, reviewing and identifying potential new channels based on customer requirements
Create and present reports to SLT around performance, based on data available, offering solutions based on any issues you may come across
Experience within and understanding of a complex contact centre environment
Extensive stakehiolder management experience
The role of Contact Centre Improvement Manager will join an industry leading contact centre led business at their Bradford Head Offices.
The role offers a salary of £60,000 - £70,000 doe plus car / allowance, bonus & generous benefits packagePlease note - initial this role will be fully on site, and will move to a hybrid model offering 2 days from home #J-18808-Ljbffr