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Customer Experience
1 week ago
Chiswick Honda London, United KingdomCustomer Experience - Bookings · Are you looking for a new role where no two days are the same? · Do you have a keen interest in the automotive industry? · Yes, then look no further than Chiswick Honda as they have an ideal role for you · Norton Way Group has been in business sin ...
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Customer Experience
4 days ago
Farewill London, United Kingdom**About us** · Dealing with death is hard, and here at Farewill we are on a mission to change that. We use technology to seamlessly connect beautifully designed online experiences with world-class human support that makes every death a simple, affordable, brighter goodbye. We sta ...
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Customer Experience
1 week ago
Healf London, United Kingdom**About healf** · Healf is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It's not about the one-time yoga class ...
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Customer Experience
1 week ago
Ipsos UK London, United Kingdom**_Are you looking to develop your career in one of the world's largest Research Organisations?_** · **The role** · The Senior Research Executive role is integral to a growing part of our business. We are looking for someone who is passionate about consumers, experience managemen ...
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Customer Experience
3 days ago
Medicines and Healthcare products Regulatory Agency London, United KingdomWe are currently looking for a **Customer Experience Specialist** to join our **Customer Experience **Team within the **Communication and Engagement** group. · This is a **full-time **opportunity, on a **permanent **basis. The role will be based in 10 South Colonnade, Canary Whar ...
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Customer Experience
1 day ago
Harnham London, United KingdomINFO · - SALARY: · - £ £70000 · LOCATION · London · - JOB TYPE · - Permanent · **CUSTOMER EXPERIENCE (CX) STRATEGIST** · **UP TO £70,000, HYBRID WORKING, PENSION** · **LONDON BASED** · I'm working with one of the leading advertising agencies in the world on an exciting new role w ...
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Customer Experience
2 days ago
Medicines and Healthcare Products Regulatory Agency London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,837**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area**: · - Communication and Engagement**Type of role**: · - Other**Working pattern**: · - Full-time**Number of jobs available**: · - 1Con ...
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Customer Experience
3 days ago
Teads London, United KingdomTeads are looking for a customer experience (AdOps) intern to join our amazing team in London. As a member of our operations team, you will help manage advertising campaigns and maintain relationships with advertisers and agencies. · **Activation and Delivery** · - Help with the ...
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Customer Experience Specialist
2 weeks ago
MBA Group London, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Edgware **Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their firs ...
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Customer Experience Specialist
2 weeks ago
MBA Group London, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **_** Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first move into a ...
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Customer Experience Advisor
2 weeks ago
The Hyde Group London, United Kingdom**Customer Experience Advisor** · **Up to £25,520** · **Lewisham** · Hyde is looking to recruit a Customer Experience Advisor. · Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage ...
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Customer Experience Advisor
1 week ago
Quadient London, United KingdomQuadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...
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Customer Experience Executive
2 weeks ago
Give A Grad A Go London, United KingdomA competitive starting salary of £35,000 · - A chance to be part of a company making a real impact in the cyber security · - Opportunities for professional growth · **Company profile - Cyber Security** · As a Customer Success Executive will be working for a London-based start-up ...
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Customer Experience Supervisor
1 week ago
Ambassador Theatre Group London, United Kingdom**Role**: · Front of House · - **Salary**: · £13.27 · - **Type**: · Permanent - Full Time · - **Closing Date**: · at 10:00 · - **Location**: · Wellington Street · London · Greater London · WC2E 7RQ · What makes us different? We believe the show isn't enough. An amazing visit to t ...
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Customer Experience Specialist
1 week ago
Cazoo London, United Kingdom**About Cazoo and our culture**: · In just four years, we've transformed the car buying experience in the UK and we're seeking the best talent to help us move forward in our journey. · Right now, we are looking for people who want to maximise their impact - for their careers, col ...
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Customer Experience Supervisor
1 week ago
Ambassador Theatre Group London, United Kingdom**Role**: · Front of House · - **Salary**: · £13.27 per hour · - **Type**: · Permanent - Full Time · - **Closing Date**: · at 23:59 · - **Location**: · Piccadilly Theatre, Denman St · London · Greater London · W1D 7DY · **Customer Experience Supervisor** · People are at the heart ...
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Customer Experience Associate
1 week ago
Faire London, United Kingdom**About Faire** · Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect ...
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Customer Experience Ambassador
1 week ago
DB Arriva London, United Kingdom**Customer Service Ambassador** · **London, Marylebone** · Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas. We have a number of new opportuniti ...
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Customer Experience Assistant
2 weeks ago
Zizzi London, United Kingdom**Working pattern**: Sunday and Monday 9am - 5.30pm · **Reports to**: Customer Experience Manager · **Location**: Home based - may require travel to Head Office, London, NW1 5DH · **Purpose of role** · Accountabilities · - Monitoring of customer feedback and enquiries ensuring th ...
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Customer Experience Specialist
6 days ago
Vodafone London, United Kingdom**Customer Experience Specialist**: · **Location**: Newbury + (Hybrid Working). London & Stoke considered. · **Salary**: Excellent basic salary plus bonus and Vodafone benefits · **Working Hours**:Full time 37.5 hours per week (Part time considered) · At Vodafone UK we believe th ...
Customer Experience - London, United Kingdom - HSBC
Description
Customer Experience Transformation Manager 6-month contractLondon (hybrid)
£If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Customer Experience Transformation Manager.
We are currently seeking an experienced Customer Experience (CX) professional to join this team to help transform our Voice of Customer (VOC) capability.
HSBC's Net Promoter System (NPS) is instrumental to achieving our CX ambitions and this role will be key in delivering against this agenda.
In this role you will become a crucial part of the global SME for our VOC capability and help architect the strategy, design, and delivery of a large global scale transformation programme.
This is fundamental in enabling a consistent approach, quality and robustness across markets within Wealth & Personal Banking (WPB)A strong strategic mindset in order to develop and deliver strategic, digitally led customer experience solutions that drive the business for renewed growth.
Demonstrated leadership experience in the development and implementation of customer experience programs, such as Medallia, qualtrics or surveymonkey, including Net Promoter System in scaled organisations - essentialExperience of leading agile delivery of complex system developments with multiple stakeholders and limited resources - essential
Subject matter expertise of customer net promoter system and Voice of customer methodology - essential
Strong analytical skills and experience using enterprise solutions to deploy Net Promoter System and Voice of Customer capabilities.
Strong results orientation and performance management success.
Experience of managing non-reporting large complex cross functional teams to deliver projects and programmes
Financial services / banking experience would be beneficial