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Compensation Manager
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Compensation Manager
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International Compensation Manager
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Compensation and Benefits Manager
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Compensation Regulations Manager
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Global Compensation Manager 6 Month Ftc
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Benefits and Compensation Manager
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Compensation Manager
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Head of HR
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1st Line Support Engineer
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Behaviour Support Assistant
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Behaviour Support Assistant
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Mental Health Teaching Assistant
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Mental Health Teaching Assistant
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Manager, Compensation - Reigate & Banstead, Surrey, United Kingdom - Fusion People
Description
Job Title:
Complaints Manager
The key element to the role of Complaints/Customer Service Manager is to support the Internal Operations Manager by managing the day-to-day customer service function, including managing incoming 'expressions of dissatisfaction' and written complaints.
The existing complaints team consists of two Complaint Administrators, who the new Complaints Manager will directly be responsible for.To manage a team of 2 Complaints Administrators – their abilities, productivity, and career progression
Being responsible for Complaints raised and customer 'expressions of dissatisfaction', in accordance with the rules set by the FCA, our Franchisor and Clients.
To use management and performance information effectively to identify emerging issues, trends, and areas for service improvement across the organisationTo stay informed of changes in legislation, regulation, and policies
All works to be carried out compliant with Data Protection rules and regulations.
Continual communication via telephone, interactions & E-mails to keep customers and colleagues informed.
Capturing of all information required to compile information spreadsheets and data reports.
To complete Projects as set out by the Director(s). Strong communication skills including in person, on the phone and via email.
Experience of Complaints Handing, Customer Service Improvement are a must
To be flexible in your approach to all aspects of work.
Microsoft Office and Microsoft 365.
Experience of managing within a fast-moving Organisation would be advantageous – preferably in a Trade or Home Visit based organisation.
Pension– 20 days holiday plus bank holidays
– Group Life Assurance (post 6 month qualifying period)
– Group Medical Cash Plan (post 6 month qualifying period)
– Access to certain benefits and discounts
– Annual discretionary bonus scheme
– Overtime options available
— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. You'll find a wide selection of vacancies on our website.
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