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Broker Oversight Lead Analyst - Horsham, United Kingdom - Schroders
Description
Who we're looking for
We are looking for a Broker Oversight Lead Analyst 1 to join our Operations Team on an initial Fixed Term contract for 12 months.
The Broker Oversight team are responsible for monitoring the performance of all Schroders' top tier broker relationships. The team's objective is to measure and assess broker service level offerings, their operating models and operational engagement across all asset classes and relationship types. The team collates key KPIs from internal stakeholders, as well as the brokers themselves and uses this quantitative and qualitative information to peer to peer review brokers. Ultimately this not only creates transparency of our service level expectations, but allows us to determine where relationships and services are either strong, or perhaps require some focus for improvement. Additional duties also cover:
• Day to day escalation management
• Supporting Operations & Investment colleagues to ensure they get the best service from our brokers
• Conduct quarterly and annual broker reviews
• Assist with any required broker communications
• Collating all key commercial terms and distribute to brokers annually
• Ensuring brokers understand Schroders annual roadmap
We are seeking an individual that has strong relationship management skills, who are able to demonstrate a proactive and organised approach and work collaboratively with both colleagues and external parties to strengthen communication. They will need good knowledge of commercial issues, understand the Asset Management business and possess generalist knowledge of how the entire trade lifecycle works from Onboarding, through to confirmations, settlements and reconciliations.
About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The base
You'll be based at our Schroders Business Campus near Horsham in West Sussex. It's home to our EMEA Operations and Technology Operations hub.
It has the same high standards and international reputation as our HQ in the City of London, without being in the city: a big, countryside campus (and no commute on the Tube) means life will feel a little different.
The team
The Broker Oversight team is situated within global Operations, based out of our Horsham office and covers the EMIR & US regions. They provide support to Investment, Operations, Traders and the wider support teams.
What you'll do
The knowledge, experience and qualifications you need
• Relationship management experience
• Excellent presentation skills
• Adept at creating presentation packs
• Brilliant written and verbal communication skills
• Experience in Financial services industry essential
The knowledge, experience and qualifications that would help
• Experience of using Power BI
What you'll be like
• Clear and concise in your communication
• Can work on own initiative and under pressure, whilst maintaining excellent attention to detail
• Able to work collaboratively across teams, to tight deadlines and provide regular progress updates
• Motivated, committed and enthusiastic personality. Must have a "can do" attitude
• Good administrative and organisational skills
• Proactive in learning new skills
• Natural desire to be analytical
• Dexterity to switch seamlessly between big picture thinking and detailed impact analysis when required
• Willing to challenge existing processes, be receptive to continual evolution and change of processes
• Continually demonstrate good relationship skills across multiple groups
• Focused on continuous improvement, quality and delivery
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics
