- To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover
- Create a claims file; accurately logging comprehensive details of the claim.
- Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalate more complex queries to management.
- Where appropriate investigate claims to ensure payments are made only where coverage is established.
- Effectively handle all claims from registration to completion.
- Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
- Proactively identify opportunities to develop internal systems and processes and,where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
- Experience working as a claims handler is desirable, especially within the property sector
- Experience working in an office/customer service sales environment
- Excellent Communication skills
- IT skills
- Positive attitude and willingness to undertake self development activities.
- Hybrid Working Pattern (3 Days on site and 2 from home)
- Holidays 28 Days including bank holidays, including your birthday off
- Pension
- Death in service
- Charity Days off
- Beach and duvet day
- Cycle to work
- Cancer cover
- Dental Insurance
- EAP
- Health Cash Plan
- Lots of team building activities and days out
- Internal training Academy career progression opportunities
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Claims Handler - Newcastle, United Kingdom - Everpool Recruitment
Description
Claims Handler - Property Field
Hours:
Full Time / 37.5 Hours
Salary:
Up to £24,000 depending on experience
Hybrid working available
We are currently looking for an individual who has experience as a claims handler - ideally within the property sector to join our well established client in Newcastle under Lyme on a permanent and full time basis.
The job purpose
This role would involve managing and settling a caseload of insurance claims within the property (home-buyer, protection, gadget, household, leisure and property lines) and provide quality customer service at all times.
