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IT Help Desk/Service Desk Engineer - Worcester, Worcestershire, United Kingdom - Curo Resourcing Ltd.
Description
Start Date:
ASAP
Our client is a Network Service provider and is a Microsoft Silver Partner.
They work with a variety of clients in Midlands offering services such as IT Support, Back-up & Disaster Recovery, Security & Data Storage as well as IT Consultancy.
They are expanding their team and are looking for a Service Desk Engineer.Our client is looking for an experienced Service Desk Engineer to join their team on permanent basis. As part of this role, you will be responsible for maintaining customers' managed services.
In addition to the above, you will also be responsible for trouble shooting and diagnosing computer hardware and software issues, setting up computer networks and assisting customers with IT-related problems.
You will be reporting to Service Desk Manager.A good understanding of PC Hardware, networking & routing
Strong knowledge of Microsoft products and operating systems
Some Microsoft 365 & Active Directory experience
Experience with Apple and Microsoft core systems, including but not limited to Windows 7/8/10, Windows Server, Apple OS/iOS.
Awareness of various networking protocols: Answering and logging all support calls into their CRM system
Providing 1st line and 2nd line technical support, responding to support queries to all their customers.
Maintaining a high degree of customer service when responding to support issues
Installing and maintaining hardware and software.
Using a variety of software packages to produce documents and maintain policies/procedures, spread sheets and databases.
Contacting third party suppliers in relation to support case.
In-depth knowledge of industry best practices and service delivery standards
Excellent interpersonal and customer service skills
Proven work experience in IT support or IT technician roles
Extensive knowledge of relevant software tools and computer literacy
To apply for this Service Desk Engineer Job, please click the button below and submit your latest CV.
Curo Services endeavour to respond to all applications.
Curo Resourcing Ltd acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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