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    1st Line Service Desk Support Engineer - Birmingham, United Kingdom - Breath HR

    Breath HR
    Breath HR Birmingham, United Kingdom

    5 days ago

    Default job background
    Description
    Can you envisage yourself working with South West's leading managed service provider?

    • How about a company that puts people before technology and allows you to shape your own work environment?
    • If you have the passion, motivation and dedication to provide first-class customer service, you may be what we're looking for.

    As a 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base.

    As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support.

    Ideally, you will have experience working as a support engineer/analyst within a Managed Service environment and possess superb customer service skills, including clear verbal and written communication.

    Being the first point of contact for our clients and providing first-class customer service.

    • Ensuring client SLAs (service-level agreements) are achieved.
    • Working in accordance with our company policies, procedures and practices.
    Experience in providing IT support to end-users.

    • Previous experience supporting and administrating the latest Microsoft technologies.
    • The ability to build, configure, administer and support all versions of Windows desktops.
    • Knowledge of AD (Active Directory), Group Policy, and DNS (Domain Name System)

    To ensure you thrive as part of our team, we'll support you with the resources, remuneration packages and funded training to maximise your potential.


    • Private healthcare.
    • Company mobile phone
    • A proactive approach to ongoing training to help you develop life-long skills.
    •
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