Jobs
>
Sheffield

    Customer Experience - Sheffield, United Kingdom - Malaberg

    Malaberg
    Malaberg Sheffield, United Kingdom

    2 weeks ago

    Default job background
    Description
    Join Malaberg, a leader in crafting innovative brands within the wellness, nutrition, and beauty sectors. Our direct-to-consumer (DTC) approach is centered around leveraging premium materials and products to enhance consumer well-being and beauty.

    As we continue to grow, we're seeking a dynamic Head of Customer Experience to uphold our commitment to exceptional service and customer satisfaction.

    As the Head of Customer Experience, you will be involved in defining and executing strategies that elevate our customer experience to new heights.

    The role will involve hands-on management of inbound and outbound teams and using a data-centric approach to drive commercial growth across all teams.


    Agent Training & Quality Assurance:
    Lead the training of customer service agents, ensuring they meet our high standards.

    As the person in-charge of the overall customer experience, the Head of Customer Experience should be able to foresee market changes, dynamism in customer expectations and strategise to guide the company to live up to those expectations in the fast-evolving digital world.


    Team Development & Management:
    Oversee the recruitment and development of your team, ensuring high retention and performance.

    You will work closely with recruitment agencies or internal resources to select the best talent and develop their skills for long-term growth.


    Process Design & Implementation:
    Create and refine customer service processes and workflows to enhance efficiency and customer satisfaction. Capability to lead and develop a large team (40+ agents), emphasizing training, quality assurance, and performance improvement.
    Data-driven mindset and an aptitude for technology
    Demonstrated success in recruiting, training, and retaining staff, along with planning for team growth.
    High adaptability in managing both local and remote teams, with BPO experience enhancing flexibility in dynamic settings.
    Join Malaberg to shape the future of wellness, nutrition, and beauty through exceptional customer experiences.
  • BELFOR UK Ltd

    Customer Experience Coordinator

    2 days ago

    BELFOR UK Ltd Sheffield, United Kingdom

    The position holder will have the responsibility for the management of specific services relating to Restoration/Reinstatement, ensuring the services are also profitable. They will show our customers how the BELFOR offering will meet their requirements by building confidence and ...

  • Caroo

    Customer Experience Agent

    3 days ago

    Caroo Sheffield, United Kingdom

    The Retentions team is set up to provide clients with exceptional service. Their main aim is to assist clients who are wishing to cancel their claim or who we have not received contact with in a length of time. The team are there to answer any client concerns and queries surround ...

  • Fraterno Ltd

    Customer Experience Advisor

    1 day ago

    Fraterno Ltd Sheffield, United Kingdom

    Fraterno are thrilled to be supporting a leading company in their expansion, We are looking for a Customer Experience Agent to help with fill a role in a retentions team. The team is set up to provide clients with exceptional service. The main aim is to assist clients who are wis ...

  • Caroo

    Customer Experience Agent

    4 days ago

    Caroo Sheffield, United Kingdom

    of Role · The Retentions team is set up to provide clients with exceptional service. Their main aim is to assist clients who are wishing to cancel their claim or who we have not received contact with in a length of time. The team are there to answer any client concerns and querie ...

  • Fraterno Ltd

    Customer Experience Advisor

    5 days ago

    Fraterno Ltd Sheffield, United Kingdom

    Fraterno are delighted to announce a brand new Customer Experience Agent role based in the centre of Sheffield. Our client is a rapidly growing Law firm, with huge plans for the future. · The Retentions team is set up to provide clients with exceptional service. Their main aim is ...

  • Optima Health

    Customer Experience Handler

    5 days ago

    Optima Health Sheffield, United Kingdom

    **Job Title**: Customer Experience Handler · **Location**: Sheffield S9, close to Meadowhall with great transport links · **Salary**: £20,971.60 · **Contract Type**: Fixed term contract, 10 months · **Hours**: Full time 37 hours, Monday to Friday · **About Us** · The new Optima H ...

  • Caroo

    Customer Experience Agent

    1 week ago

    Caroo Sheffield, United Kingdom

    The Retentions team is set up to provide clients with exceptional service. Their main aim is to assist clients who are wishing to cancel their claim or who we have not received contact with in a length of time. The team are there to answer any client concerns and queries surround ...

  • Henry Boot Plc

    Customer Experience Host

    1 week ago

    Henry Boot Plc Sheffield, United Kingdom

    We promote flexible and agile working opportunities; this role is either a part-time or full-time position hours per week). · Henry Boot PLC is the parent company of the Sheffield-based Henry Boot Group of Companies. With over 136 years of proven expertise, Henry Boot PLC (the Gr ...

  • Fraterno Ltd

    Customer Experience Advisor

    1 week ago

    Fraterno Ltd Sheffield, United Kingdom

    Fraterno are thrilled to be supporting a leading company in their expansion, We are looking for a Customer Experience Agent to help with fill a role in a retentions team. The team is set up to provide clients with exceptional service. The main aim is to assist clients who are wis ...

  • Optima Health

    Customer Experience Administrator

    1 day ago

    Optima Health Sheffield, United Kingdom

    **Job Title**: Customer Experience Administrator · **Location**: Sheffield, S9 - near Meadowhall with great transport links · **Salary**: £22,010.56 · **Contract Type**: Permanent · **Hours**: Full time 37 hours, Monday - Friday · **About Us** · The new Optima Health is the UK ma ...

  • Unite Students

    Customer Experience Team Member

    1 week ago

    Unite Students Sheffield, United Kingdom

    ** · Customer Experience Team Member · **Location**:Sheffield · **Salary**:£11, £12,320+ bonus + benefits (depending on experience) · **Hours**: 20 hours per week. Customer Experience Team Members work5 days out of 7,between the hours of 7am and 10pm. Weekends will be required on ...

  • Unite Students

    Customer Experience Team Member

    1 week ago

    Unite Students Sheffield, United Kingdom

    ** · Customer Experience Team Member · **Salary**:£19,805 - £23,100 (depending on experience),plus bonus and benefits · **Hours**: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7,between the hours of 7am and 10pm. Weekends will be required on a rota bas ...

  • G4S

    Customer Experience Advisor

    1 week ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £18,575.94 · Posted: 16 Jan 2023 · Closes: 13 Feb 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13125 · **Role Responsibility**: · **Customer ...

  • G4S

    Customer Experience Advisor

    1 week ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £18,575.94 · Posted: 19 Jan 2023 · Closes: 23 Feb 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13147 · **Role Responsibility**: · **Customer ...

  • G4S

    Customer Experience Advisor

    1 week ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £19,553.63 · Posted: 16 Jan 2023 · Closes: 13 Feb 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13080 · **Role Responsibility**: · **Customer ...

  • G4S

    Customer Experience Advisor

    6 days ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £20,374.88 · Posted: 15 May 2023 · Closes: 29 May 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13836 · **Role Responsibility**: · **Customer ...

  • G4S

    Customer Experience Advisor

    3 days ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £20,374.88 · Posted: 18 May 2023 · Closes: 1 Jun 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13846 · **Role Responsibility**: · **Customer E ...

  • G4S

    Customer Experience Advisor- Aa

    3 days ago

    G4S Rotherham, United Kingdom

    Location: Rotherham, Barnsley · **Salary**: £20,374.88 · Posted: 18 May 2023 · Closes: 1 Jun 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Central Government Services · Region / Division: UK & Ireland · Reference: 13849 · **Role Responsibility**: · **Customer E ...

  • The Pet Vet

    Customer Experience Co-ordinator

    1 week ago

    The Pet Vet Rotherham, United Kingdom

    **The Pet Vet - South Yorkshire**: · **Salary**: · ***Up to £10.42 per hour** · We're on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Rotherham on a full-time 3-month fixed term contract This is a fantastic opportunity to join our friendly, well-est ...

  • Jet2 and Jet2holidays

    Customer Experience

    1 week ago

    Jet2 and Jet2holidays Leeds, United Kingdom

    Permanent · - Full Time · **Salary** · - Excellent · **Country** · - U.K · **What you will be doing...** · - As a **Customer Experience & Insights Apprentice**, you'll be an integral part of our insights team, assisting in the design, set-up, collection, analysis, and interpretat ...