- To maintain a comprehensive and contemporary knowledge of all the support services available at GBS and our partner organisations
- To guide students in accessing our support services and those of our partner organisations.
- To triage student problems, offering immediate support to resolve issues or referring on as appropriate.
- To understand mitigating circumstances, deferral procedures and other academic regulations in order to be able to advise students accordingly.
- To provide basic academic support to students, both inside and outside of the classroom.
- To refer students to the support service appropriate for their needs, whether it is academic, welfare or career oriented.
- To help students navigate learning resources, both library and e-library resourcing.
- To provide basic IT support, inside and outside the classroom.
- To signpost students to appropriate IT helpdesks.
- To identify and report common academic and IT related issues that might benefit from a pre-emptive solution.
- To monitor student attendance on a session by session basis.
- To ensure that all students who are missing one week of study are contacted, by either an SSA or an academic, and attempts made to re-engage those students.
- To maintain accurate records of student contact.
- To refer all students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
- To work with academic colleagues to contact all students who have not submitted summative assessments and refer to the retention team as appropriate.
- To assist with ensuring communication with students is both timely and effective, employing a range of digital and in person methods.
- To assist with the administration of surveys and the collection of results for analysis by the Planning, Information and Delivery department.
- To assist Registry with induction/enrolment processes as required.
- Bachelor's degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education.
- A strongly developed sense of service delivery and customer/student focused approach.
- Strong interpersonal skills – active listening, excellent written and verbal communication.
- Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Good attention to detail.
- Ability to work well as part of a team.
- Ability to work under pressure and to deadlines.
- The post holder must be flexible, approachable and helpful with a strong customer service ethic.
- The post holder will use initiative and judgement to resolve matters.
- Ability to handle sensitive and personal information with tact and confidentiality.
- Ability to maintain working relationships and appropriate boundaries, typically required when referring students to appropriate support
- to GBS values and regulations, including equal opportunities policy.
- the GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
- to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
-
Student Success Tutor
Found in: Talent UK C2 - 5 days ago
GBS Global Applied Knowledge Stratford-upon-Avon, United Kingdom Full timeStudent Success Tutor (BSU) - East London · Student Success Tutor are pivotal in GBS' ability to maintain high levels of student retention and satisfaction. Problem solving and pre-emptive action are the heart of the Student Success Tutor role. · You will be a nominated adviser f ...
-
Trainee Electrical Installation Tutor
Found in: SonicJobs Direct Apply UK - 5 days ago
Balance Education Limited Birmingham, United KingdomThis is a trainee electrical installation tutor post for a qualified and experienced electrician. · No teaching experience is required for this post and full teacher training and support is provided. · Are you a fully qualified and time served electrician? Could you be interested ...
-
English Teacher
Found in: SonicJobs Direct Apply UK - 3 days ago
LTF Recruitment Ltd Birmingham, United KingdomTeacher of English · Location: Birmingham (B1) · Daily Rate: £150 - £210 (Paid to Salary Scale) · Days: Monday - Friday, Term Time Only · Hours: 8:00am - 4:00pm · Start Date: June or September 2024 · Are you a qualified Secondary Education Teacher? Do you hold QTS & PGCE Certifi ...
-
Trainee Motor Vehicle Mechanics Tutor
Found in: SonicJobs Direct Apply UK - 4 days ago
Balance Education Limited Wolverhampton, United KingdomThis is a trainee Motor Vehicle Mechanics Tutor post for a qualified and experienced Automotive Technician/Mechanic. No teaching experience is required for this post and full teacher training and support is provided. · Are you a fully qualified and time served Motor Vehicle Mecha ...
-
Mechanical Fitter
Found in: SonicJobs Direct Apply UK - 1 day ago
Williams Manufacturing Limited Telford, United Kingdom Full timeMechanical Fitter (Trainer/Tutor) · Telford · Up to £33,000 DOE + Holidays + Bank Holidays + Pension + Professional Development Opportunities. · Monday to Friday (Days only) · Are you an experienced Mechanical Fitter looking for a change of career direction or an opportunity to p ...
-
Trainee Electrical Installation Tutor
Found in: SonicJobs Direct Apply UK - 5 days ago
Balance Education Limited Coventry, United KingdomThis is a trainee electrical installation tutor post for a qualified and experienced electrician. · No teaching experience is required for this post and full teacher training and support is provided. · Are you a fully qualified and time served electrician? Could you be interested ...
-
CSCS Construction Tutor
Found in: Click to Hired UK C2 - 5 days ago
Momentum Recruitment LTD Birmingham, United Kingdom Permanent, Full timeMOMENTUM TRAINING · MOMENTUM TRAINING is one of the East Midlands' leading Training Provider organisations, who work in both the Skills and Employability sectors. · MOMENTUM TRAINING currently has a vacancy for a Construction / CSCS Tutor to join their team. The role will be base ...
-
Functional Skills Tutor
Found in: Click to Hired UK C2 - 5 days ago
Momentum Recruitment LTD Birmingham, United Kingdom Permanent, Full timeAre you passionate about empowering young learners and helping them develop essential functional skills for life beyond the classroom? Momentum Trainng is currently seeking a dedicated Functional Skills Tutor to join our team, working with +19 aged students in a dynamic education ...
-
Technical Lead Tutor
Found in: Click to Hired UK C2 - 3 days ago
Fastnet Group Birmingham, United Kingdom Permanent, Full timeMain purpose of the job · To lead on the quality of delivery excellence in a designated area of the workshop. · This role will include the training of new members of the team and supporting the Curriculum Managers in the standardisation and technical compliance of the curriculum. ...
-
AAT Accountancy Tutor
Found in: Click to Hired UK C2 - 3 days ago
National Skills Agency Birmingham, United Kingdom Permanent, Full timeWorking between Birmingham and Coventry – (140 Teaching days per year – office days dependant on this) · Purpose of Job · We are looking for AAT Tutors to deliver and support the delivery of Accountancy and bookkeeping courses. · The role will require the successful candidate to ...
-
Level 5 Health
Found in: Click to Hired UK C2 - 3 days ago
Pathway Group Birmingham, United Kingdom Permanent, Full timeWe seek a highly skilled and motivated Vocational Tutor to provide high-quality education and training for learners completing Health and Social Care qualifications. The role is to deliver an effective learning programme with quality teaching whilst assessing learners against the ...
-
PMLD and Makaton Home Tutor
Found in: Click to Hired UK C2 - 2 days ago
SMART Education Recruitment Perry Barr, United Kingdom Contract, Full timePMLD and Makaton Tutor | B11 Area | £26.62 per hour | Flexible Working Hours · SMART Education are looking for a committed and experienced PMLD Tutor with Makaton experience to support vulnerable, at risk and disengaged learners You will be offered the opportunity to build a mean ...
-
English Teacher
Found in: Click to Hired UK C2 - 1 day ago
LTF Recruitment Birmingham, United KingdomTeacher of English · Location: Birmingham (B1) · Daily Rate: £150 - £210 (Paid to Salary Scale) · Days: Monday - Friday, Term Time Only · Hours: 8:00am - 4:00pm · Start Date: June or September 2024 · Are you a qualified Secondary Education Teacher? Do you hold QTS & PGCE Certific ...
-
Trainer and Assessor
Found in: Jooble UK O C2 - 3 days ago
PET-Xi Birmingham, United KingdomJob Role: Adult Education Delivery Trainer & Assessor · Salary: £160 per day (freelance) OR £28,000-£35,000 (permanent) · Location: Remote (Online) · 5 Hours , Monday to Friday) · Digital Skills Level 1 · * PET-Xi Training is a leading provider of high-quality vocational training ...
-
Lecturer Psychology And Counselling
Found in: Indeed UK C2 - 4 days ago
Global Banking School Birmingham, United Kingdom Full timeROLE PURPOSE: · A Lecturer is responsible for performing a range of tutoring, lecturing, administration, professional duties, and other related activities to deliver a high-quality educational experience to our students. As a lecturer you are expected to engage students in the le ...
-
Head of Year Landau Forte Academy Amington
Found in: Jooble UK O C2 - 5 days ago
Landau Forte Charitable Trust Birmingham, United KingdomThis is an exciting time to join Landau Forte Academy, Amington. We are an oversubscribed forward thinking 11-16 academy on a mission to provide high quality education for our local community and in May 2022 we were judged GOOD in all areas by Ofsted. We have high expectations fo ...
-
Recruitment Manager
Found in: Click to Hired UK C2 - 3 days ago
Bell Cornwall Recruitment Birmingham, United Kingdom Permanent, Full timeRecruitment Manager · £32,000 - £34,000 · Birmingham · BCR/JH/11061 · Bell Cornwall, on behalf of our client, is seeking a dynamic and experienced Recruitment Manager to oversee the apprentice recruitment process and manage key relationships with employers. The ideal candidate wi ...
-
Teaching Head of Year
Found in: Jooble UK O C2 - 4 days ago
Landau Forte Charitable Trust Birmingham, United Kingdom Full timeThis is an exciting time to join Landau Forte Academy, Amington. We are an oversubscribed forward thinking 11-16 academy on a mission to provide high quality education for our local community and in May 2022 we were judged GOOD in all areas by Ofsted. We have high expectations fo ...
-
Associate Clinical Lecturer
Found in: Jooble UK O C2 - 5 days ago
University of Birmingham Birmingham, United KingdomSalary: Full time starting salary is normally in the range £61,142 to £126,281 depending on experience · Hours: Part Time (24 working hours per week) · We are seeking to appoint a new senior member of staff to join our flagship MBChB programme at an exciting time when the curric ...
-
Recruitment Manager
Found in: Click to Hired UK C2 - 5 days ago
Educated Appointments Birmingham, United Kingdom Permanent, Full timeWe are delighted to be assisting a highly respected electrical training provider based in the West Midlands to hire a Recruitment Manager. · The provider, who are an Ofsted rated GOOD organisation, currently train over 400 electrical apprentices across the country and are looking ...
Student Success Tutor - Birmingham, United Kingdom - GBS Global Applied Knowledge
Description
Student Success Tutor (LTU) - Birmingham
Student Success Tutor are pivotal in GBS' ability to maintain high levels of student retention and satisfaction. Problem solving and pre-emptive action are the heart of the Student Success Tutor role.
You will be a nominated adviser for a defined group of students and the first port of call for all questions they may have. As a Student Success Tutor, you will be the main interface between the student and GBS services. You will be responsible for knowing and remaining in contact with the students assigned to you with the aim of helping, supporting and advising them across a wide range of areas and services offered by GBS. You will offer first line help with academic and IT questions, directing students through key tasks and classroom requirements throughout the academic year. You will help students manage circumstances surrounding assignment submission and provide guidance on mitigating circumstances and other relevant academic processes. You will facilitate students in accessing academic support, career guidance services and a wide range of other services to support students. For students with personal learning plans, you will aid the Student Welfare team in ensuring student needs are communicated with faculty. You will also play a key role in alerting GBS to students who are showing signs of disengagement, referring students to our specialist retention team.
Main Responsibilities
Requirements
OTHER INFORMATION
The candidate will also be expected to demonstrate their commitment:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
Other Information
#LI-Onsite
#indeedmarch