- Provide advice and information to customers and staff as the first point of contact, putting customers first and building trust.
- Identify the best solutions for each customer that will also create value for the Company and actively develop the brand.
- Process bookings, invoices and payments using the Company systems and procedures.
- Collate and input information onto database/spreadsheets as required.
- Support and develop our network of subcontractors along with delivering excellent service.
- Maintain records; produce accurate documentation, regular statistical information and reports.
- Deal effectively with customer complaints, resolving them to the customers' satisfaction.
- 25 days annual leave, rising to 27 days after 2 years and 30 days after 5 years service
- Staff events
- Life insurance
- Cycle to work scheme Free Employee assistance programme
- On-site parking
- £50 Birthday Voucher, £100 on special birthdays
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Customer Service Advisor - Exeter, United Kingdom - Indie Recruitment Ltd
Description
My client is looking for a couple of Customer Service Advisor's to join their friendly and dynamic team based on the outskirts of Exeter this is a great opportunity to work with a fantastic and well established business.
Key responsibilities
Benefits