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    Customer Account Manager - United Kingdom - Redwood

    Redwood
    Redwood United Kingdom

    1 week ago

    Default job background
    Description

    It's fun to work in a company where people truly BELIEVE in what they're doing

    We're committed to bringing passion and customer focus to the business.

    OUR MISSION

    At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.

    Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.

    CORE VALUES

    One Team. One Redwood.

    Make Your Own Weather

    Obsess over Customer Success

    Work the Problem

    Be Curious

    Own the Outcome

    Respect Each Other

    YOUR IMPACT

    The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.

    Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood's expansion strategy.

    Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.

    Develop in-depth understanding of the client's business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.

    Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.

    Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.

    Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.

    Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.

    Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)

    Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.

    Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity.

    Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

    YOUR EXPERIENCE

    Experience in Business-to-Business and software sales background

    Proven track record in Account Management

    Possess initiative, business acumen, confidence, and a competitive attitude.

    Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.

    Strong interpersonal skills to include verbal and written communication.

    Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.

    If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

    THE LEGAL BIT

    Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.

    Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume's submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on

    About Redwood Software

    Redwood Software delivers IT, finance and business process automation to help modern enterprises excel in the digital age. Redwood orchestrates and automates business processes across complex hybrid IT environments so enterprise organizations can focus on business agility, cost efficiency, and customer experiences. Our automation solutions help thousands of organizations across 150 countries execute with speed and precision.

    With the backing of Turn/River Capital, Redwood has recently merged with Advanced Systems Concepts Inc, solidifying our position as the leader in business and IT process automation. This marks an exciting time to join Redwood and become part of this dynamic growth strategy across the US, UK and throughout Europe. We pride ourselves on having an inclusive, supportive, coaching culture, giving you the opportunity to build lasting relationships with all our team members and senior management. #J-18808-Ljbffr
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