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    Collections Analyst - London, United Kingdom - DOW JONES

    DOW JONES
    DOW JONES London, United Kingdom

    Found in: Talent UK C2 - 10 hours ago

    Default job background
    Full time
    Description

    Description

    :

    #LI-Hybrid

    Analyst, GFO, Collections (fixed term contract)

    You will report to the EMEA Collections Supervisor based in Dow Jones London Office, UK and would cover some countries within the EMEA Region. The role is hybrid.

    About the job

    As part of our busy EMEA Credit Control Team, we are looking for a candidate with collections or customer service experience, who is a quick learner and can adapt rapidly in a very friendly but busy environment.

    You will be responsible for all aspects relating to the ledger including countries from the EMEA region by taking full ownership of your assigned accounts.

    Our Collections Team believes teamwork and developing strong relationships with both internal and external stakeholders is the key to success.

    KEY ACCOUNTABILITIES

  • Apply collections strategies to reduce the overall DSO while collecting all past due invoices.
  • Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes.
  • Maintain client confidentiality and delivering a consistent and professional level of customer service at all times
  • Build and maintaining strong relationships with all internal stakeholders such as Sales, Dispute, Billing, AR, Customer Service Teams to ensure issues and queries are addressed and resolved
  • Identify and reporting any potential risk as early on as possible related to specific client, industry, country, regions or else to your Collections Supervisor
  • Maintain regular detailed notes and client information in our Collections tool
  • Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner
  • Act in compliance with the company and Team policies, goals, and procedures, along with Sarbanes-Oxley (SOX Compliance) requirements.
  • Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner.
  • Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions
  • Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received.
  • Provide support and analysis for special projects or reporting, as required by Management.

    • KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Minimum 1-2 years experience in a busy credit control department
  • SAP knowledge preferred but not essential,
  • Good Excel skills
  • Good analytical ability
  • Delivering under pressure and meeting deadlines
  • Well organised and able to manage priorities
  • Flexible and adaptive approach
  • Excellent communication skills
  • Good team player
    • Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.
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