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    Senior Manager, Data Management - London, United Kingdom - proAV Limited

    proAV Limited
    proAV Limited London, United Kingdom

    6 days ago

    Default job background
    Description
    proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

    Our immediate requirement is for an experienced Audio Visual Manager to be a key part of our London team, representing proAV and working onsite at a leading Global Investment Bank.

    This is one of many openings available at proAV (who have over 500 team members globally) and a position that works within our end user's organisation who are continuously investing in state of the art technologies, services and training

    This is an exciting opportunity for an exceptional Audio Visual Services Manager to join an established operation with scope to drive and enhance delivery at every opportunity.

    Experience and seniority of the position will be reflected by the remuneration and benefits package.
    Full ownership of all aspects of day to day service delivery into meeting room and AV enables spaces used by clients and partners

    • Full ownership of the meeting room AV experience
    Experienced in building relationships with other dependant teams

    Providing a senior level of technical support at the point of escalation

    Operational coordination between proAV teams including the technical helpdesk, field service, projects teams and client liaison

    Staff management to the onsite BAU team/s

    Rota for the AV team for the week ahead & for the BAU team for the year ahead

    Onboarding and training new staff members

    Assist human resourcing with return-to-work interviews (RTW), probation reviews, and incident investigations

    Identify and support training requirements or skills gaps within the BAU team

    Performance improvement management if required

    Provide comprehensive reporting to the proAV Senior Account Manager

    Monthly collation entry and reporting of client related statistical data.

    Project coordination work as required, including client liaison, on-site coordination, PO generation and implementation.

    proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

    From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV.

    We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

    To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.

    From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365.


    Equality, Diversity & Inclusion:

    proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

    proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes.

    We support employees and job applicants with their work-life balance through our family friendly policies and practices.
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