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    Manager, Account Executive - Exeter, Devon, United Kingdom - Good Growth Limited

    Good Growth Limited
    Good Growth Limited Exeter, Devon, United Kingdom

    2 weeks ago

    Default job background
    Description
    Home working vs


    office :
    we are flexible with regard to home working vs.

    office; As a guide, across our business we will typically do 1 or 2 days a week in the office.

    In the early stages of your career with us, we may ask you to be in the office more, but we will always seek to be accommodating (e.g.

    childcare; Good Growth's primary mission is to enable large businesses to innovate online without letting their legacy technology slow them down.

    Many of the websites you see – some of which might belong to your favourite retailers – are often over a decade old, relying on older systems and tech to continue running.

    Tearing down barriers to growth, innovating at breakneck speed, using legacy technology as an asset - it's what we do every day for the global organisations who choose to partner with us.

    Our extraordinary technology, backed up by world-class data and insight, delivers experiences that transform performance for brands who want more from their digital channels.

    We are based in Birmingham, Exeter, and London - broadly speaking these are the homes of our Tech, Data, and Client Teams respectively.

    Here, you can propel your career forward alongside experts in data science, technology, and marketing, all committed to building solutions that redefine the future of digital commerce.

    As a member of the Accounts team, you will work across a portfolio of client accounts, nurturing these relationships to ensure account retention and to grow the value of these accounts within our core data, insight and technology services.

    Alongside our Account Directors, you will establish and develop long term client relationships, ensure client satisfaction, successful project delivery and retention.

    blending quantitative and qualitative customer data and insights with innovative customer experiences delivered through our technology platform to delight our clients and deliver a return on investment of at least £10 per £1 spent.

    This role requires strong relationship and project management skills, experience working in or with B2B or B2C organisations and will benefit from familiarity with digital practices including analytics, conversion rate optimisation, AB testing, search engine optimisation and digital marketing.


    Account value :

    You will be accountable for the value of a portfolio client accounts, ensuring that we extend and grow these accounts over time.


    Relationship Management :

    You will develop and maintain strong relationships with client stakeholders, understand their business objectives and challenges and through these relationships identify and support our response to opportunities for retaining and growing these accounts.


    Team Player :

    You will lead client engagements alongside our Analytics and Technology teams, provide project management support and ensure delivery upon project deadlines and commercial targets.

    You will also mentor junior members of the business, supporting their development and progression.

    Account Planning :
    You will deliver upon comprehensive account plans to ensure timely delivery and growth of our accounts. Working with internal teams you will support the development of strategic proposals and pitches to grow account value.

    Project Management :
    You will support the successful delivery of multiple projects, ensuring they are executed within scope, budget, and timelines. You will collaborate with internal and external teams, including creative, technical, and analytics teams to ensure timely project delivery.

    New Business Development :

    You will support business growth by identifying new business opportunities within existing accounts and will collaborate with the new business team to develop winning proposals to grow our client base.


    Industry Expertise :

    You will have a passion for digital, stay up to date with the latest industry trends, digital technologies, and best practices.

    Allowing you to share insights with clients and internal teams to both drive account value and support new business activity.

    Informal chat - a discussion over coffee (or Teams) At least 2 years experience in account management or client-facing roles within a digital agency, software-as-service organisation or comparable industry experience in account relationship management
    Confidence using Microsoft office suite, Mac OS and familiarity with project management software (Coda)
    Availability for travel and to be in a Good Growth office at least once per week
    Familiarity with digital analytics platforms; Understanding of conversion rate optimisation best practices and AB testing platforms; Competitive Salary
    ~25 days holiday plus bank holidays each year
    ~ Workplace pension scheme
    ~ Plus, the chance to learn from the best in the industry, coaching you in professional and personal development to help you enhance the skills that you need to thrive.
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