service advisor - Reading, United Kingdom - Yolo Recruitment

Yolo Recruitment Reading, United Kingdom

1 hour ago

Permanent, Full time

Description

NEW SERVICE ADVISOR JOB
Reading, Berkshire

Salary: 29k basic + 4k bonus + benefits

We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team.

Ideally you will have some service / aftersales experience and a full UK DL.

Responsibilities of the Service Advisor / Aftersales Advisor :

Deal with customer needs face-to-face and over the phone with a professional and friendly approach
Work in Progress (WIP) control for the workshop
MOT and service scheduling
Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
To promote additional workshop services/repairs where applicable
To identify and add parts to WIPs
Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
To ensure parts are ordered/requisitioned once relevant authority is received

The perfect Service Advisor / Aftersales Advisor will have:

Excellent customer service skills
Excellent interpersonal, verbal and written communications skills
Proven organisational and administration skills
Proactive approach to work
Able to work to deadlines
Problem solving skills
Technical knowledge
Analytical skills including working with statistical and costing information
Ability to work in a fast pace environment and multitask both alone and part of a team

The hours for the Service Advisor / Aftersales Advisor role are based on a 40 hour working week.

To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime

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