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    Team Lead, Treasury Implementation - Andover, Hampshire, United Kingdom - CloudPay

    CloudPay
    CloudPay Andover, Hampshire, United Kingdom

    Found in: J-Vers UK C2 - 10 hours ago

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    Description

    The Treasury Implementation Team Lead plays a vital role in ensuring new customers have a positive and smooth on boarding process. The successful candidate will work with the Treasury Implementation Manager and wider project team to provide a first class service to our customers.

    Daily Duties and Main Responsibilities will include:

    • Responsible for managing, supporting, and coaching Treasury Implementation Consultant(s)
    • Responsible for the continuous performance and development of team members
    • Escalation contact during Treasury Implementations for Customer(s), TSIC(s), Project Team(s), Service Partners and/or Payment Providers and attending project meetings (internal and external) as required
    • Supporting TSIC(s) with queries, issues raised on RAID Log review calls by Customers, Project Team, Payment Providers and/or Service Partners and supporting on Treasury Kick Off calls with new Customers, as required
    • Monitoring progress of Customer Treasury Implementations – reassigning/prioritising tasks between TSIC's as necessary to ensure efficient and timely progression ready for go live
    • Ensure any changes in scope of services, funding/payment currencies or Go Lives are notified to Payment Provider and/or Service Partner and noted on relevant Provider/Partner RAID log(s) and is updated
    • Keeping TS board in updated and support on the assignation of resources
    • Escalate any Product/Capabilities related queries identified during the implementations to TS Partner Manager for follow up with the Payment Provider/Service Partner
    • Effectively managing handover to Live Treasury Operations Team
    • Liaise with other functions to align on best practices and provide ideas on process improvements
    • Supporting with the creation and maintenance and of Treasury Implementations Documentation
    Attributes and Experience Required:
    • Experience in implementation of SAAS/Payroll/Treasury
    • Knowledge of CloudPay organization and teams is an advantage
    • Assertive problem solving and decision-making skills
    • Ability to manage own workload as well as to manage and support teamwork load
    • Ability to work on escalation from customers and ability to propose and see alternatives
    • Experience in process analysis and improvement
    • Strong interpersonal skills to respond to customer requests effectively, being assertive where necessary when dealing with customer demands whilst maintaining a positive customer approach
    • Able to communicate at all levels; deal with customers, payroll partners, payment solution providers and internal colleagues via the telephone and email across multiple countries
    • Excellent time management, administration skills and attention to detail
    • Ability to adapt quickly to new processes and ways of working
    • Strong organisational and multi-tasking skills to meet deadlines
    • Provides leadership, support, and guidance to the team
    • Participates in the implementation of team initiatives and strategies
    Package and Benefits:
    • Competitive annual salary
    • 25 days annual leave, plus bank holidays
    • Earned Wage Access (via CloudPay Now app)
    • Birthday leave
    • Life assurance x4
    • Private medical insurance
    • Personal and professional development opportunities
    #J-18808-Ljbffr
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