Client Solutions Specialist - United Kingdom - accesso Technology Group

Description

Do you love tech , but have a passion for people too ? As a Client Solutions Specialist you will be the primary contact for all aspects of account service and development for a portfolio of key eCommerce clients. As part of our accesso Ticketing Group, you'll contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the guest experience. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships and so much more. The Client Solutions Specialist will maintain and build outstanding lines of communication with clients first and within accesso internally. The ideal candidate will have outstanding general computer skills and have a general familiarity with web-based technology including database structure and SQL. Eligible candidates must be authorized to work in the UK without requiring visa sponsorship.

As a member of our Client Operations team , you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities , you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players , and love helping others.

THIS IS A CASUAL ROLE WITH NO BENEFITS

Location: United Kingdom; then, you choose what works for you This role can be performed 100% remotely anywhere in the UK, at one of our office locations in the UK, or a hybrid version of in-office and remote.

Reports to: Client Solutions Manager

Travel Requirement: Less than 10%

What you'll be working on:

• Deliver exceptional customer service to our European clients using the accesso eCommerce ticketing suite.
• Maintain and build outstanding lines of communication with clients first and within accesso internally.
• Resolving Service desk items within agreed SLA's and to the client's satisfaction.
• Taking complete ownership of service desk items.
• Manage, maintain and administer the preparation, configuration, deployment, and testing of products across a variety of client channels including mobile, online and onsite platforms.
• Regularly diagnose and troubleshoot complex technical challenges across multiple applications and client Commerce platforms.
• Managing client expectations and consulting on best practices relating to process and delivery.
• Liaising with global operations and development teams to identify and assist delivery and deployment of client solutions.
• Assist with the deployment of accesso Ticketing product updates from back-end configuration stage to on-site implementation.
• Effectively communicate progress and project status updates to clients and client success team members.
• Perform in-depth scheduled testing on regular Ticketing software releases and updates.
• Assist with a variety of special projects as needed.

What you bring to the role:

• Strong verbal and written communication skills.
• The ability to work well within a team environment is essential.
• Exceptional organizational skills and the ability to prioritize tasks
• Ability to facilitate daily responsibilities with little to no direction.
• Ability to communicate effectively to a variety of audiences.
• Outstanding general computer skills including Microsoft suite of products and Outlook are required. Candidates with a general familiarity with web-based Commerce technology including some experience of database structures and SQL are preferred.
• Candidates must have the flexibility to work extended hours and resolve client needs after hours, weekends, and holidays as needed.
• Must be able to travel 10% of the time within Europe and occasionally beyond and have the flexibility to travel on short notice, if necessary.
• Must be eligible to work in the UK
• Theme Park or Leisure Industry experience is a plus.
• Dutch or German language proficiency is a plus, but not required

Bonus points if you have:

• Bachelor's degree in business, Technology or a related field is a distinct advantage.
• Theme park or Leisure Industry experience.

*If you don't have all the qualifications listed, don't worry We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

LIFE at accesso:

At accesso , we believe that fun is a fundamental part of the workday From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at so that we can set you up for success. Learn more about Diversity & Inclusion at accesso . You can review our candidate privacy statement here: Candidate Privacy Statement

ABOUT accesso :

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso employs over 500 team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

How did you learn about this opportunity? If you are a referral from an accesso employee, please provide their name. *

What salary rate/range are you seeking? *

Do you now, or will you in the future, require employer sponsorship for work authorization in the UK? *

Please note we are unable to work on a Corp to Corp basis.

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accesso Demographic Survey (optional)

At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging

To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.

How would you describe your gender identity? (mark all that apply)
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Do you identify as having a disability? Please note: If there are any accommodations you may need throughout the hiring process, please feel free to communicate them with our recruiting team so that we can set you up for success. (Select one)
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By checking this box, I agree to allow accesso to retain my data for future opportunities for employment for up to 1460 days after the conclusion of consideration of my current application for employment.

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