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    Store Manager - London, United Kingdom - Facetheory | B-Corp | Sustainable Skincare

    Facetheory | B-Corp | Sustainable Skincare
    Facetheory | B-Corp | Sustainable Skincare London, United Kingdom

    2 weeks ago

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    Description

    Facetheory is looking for an experienced and engaged Store Manager to lead and launch our first retail experience & flagship store.

    Facetheory is due to open in the Quadrant Arcade in Piccadilly W1 this Spring.
    Ideal candidate

    You will lead and support your team to always deliver service that is informative, efficient and dedicated to the client's needs.

    Facetheory is looking for a skincare aficionado to launch our new-concept store called Facetheory Labs, where we will operate a retail space, a skincare lab and a space for influencer activations.

    We are looking for a social media enthusiast that is happy to work with our in-house advocacy team to drive retail-led content on our social channels.

    We also look for someone who is keen to drive customer loyalty events for both our active subscribers and new customers.

    Lastly, we also look for someone who is keen to participate in our circular vision and help drive concepts in-store; we will work with relevant advisory bodies to bring to life our dream to have a recycling or refill centre as part of our retail concept.

    You will run a business that is based on an omnichannel approach.

    You have a solution-led and result-oriented mindset and you will develop and implement strategies to drive footfall through the local community and experiential retail.

    You will be managing and motivating your team to achieve key performance indicators and targets.

    Creating a teamwork environment and continuing a company culture that is authentic, optimistic and driven by results and customer satisfaction.

    Key Responsibilities

    STORE MANAGEMENT
    Set daily and monthly sales targets with Exec team
    Foster an exciting and educational in-store experience for clients
    Analyse performance and take relevant actions on areas of improvement, in order to develop business growth
    Sett daily, weekly and monthly expectations of store results and individual team performances and following up persistently
    Organise and provide effective training and workshops with the team using tools provided by your manager and Training team
    Deliver Weekly and Monthly reports for wider team


    TEAM MANAGEMENT
    Lead with enthusiasm and passion for Facetheory products, and skin wellness in general
    Coaching, motivating, inspiring and challenging team in order to optimise performance
    Ensuring all team members are fully trained on all skincare categories
    Organising monthly staff meetings
    Recruitment and onboarding of team members
    Ensuring HR policies and procedures are met at all times
    Execution of yearly appraisal


    OPERATIONAL MANAGEMENT
    Ensure store and stock room are presentable easy to navigate at all time
    Responsibility for weekly stocktake and shrinkage results
    Responsibility for all operational and commercial activities, including handling deliveries, till procedures, returns processing, claims processing, and omnichannel procedures
    Ensure all VM guidelines are put in place and follow up regularly on standards with CMO

    Professional Qualifications
    Proven management background with at least 2 years of store management and team-leading experience
    Strong customer relations and CRM experience.
    Experience working within a skincare high-growth organisation preferred
    Sales-driven, results motivated and goal-oriented
    Excellent communication skills
    Experience with leading, motivating and providing excellent sales training to team Excellent understanding of performance analysis to help drive the business
    Ability to work in a fast-paced environment
    Is fluent in English, additional languages preferred, given store location in a tourist-rich environment

    Personal Qualifications
    A good communicator with people of all hierarchies
    Highly organised, structured and service-minded
    Team player yet is able to work independently
    Willing to take a hands on approach
    Loyal and engaged in your workplace
    Passionate about both the brand and the skincare industry
    Open-minded attitude towards life and the people within it

    Specifics
    Start Date 1st June 2024
    Full time and on-site (fixed location)
    Holiday: 28 days + Bank Holidays
    Stakeholder Pension Scheme

    Equality, Diversity & Inclusion Statement

    Facetheory is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

    About Facetheory
    An unconventional approach to beauty

    From 2015, we've been creating vegan, clean and affordable skincare that has amassed a cult following online, thanks to our community love for proven results.

    We've become a challenger in the Beauty industry, debunking skincare myths, eschewing the latest fads and innovating based on customer search patterns to create what we call the Building Blocks of Better Skin.

    Brand Values


    • Science-led Solutions: We formulate with proven actives and potent botanical extracts, delivered in multifunctional formulas engineered to treat your ever-changing skin needs.

    Direct and unfiltered :
    You won't find us matching the "big talk" of other brands. We prefer your Better Skin Days to walk the walk for us, thank you very much. We don't believe you should commit your skin to one matchy-matchy range, either. Instead, we empower you to build your own routine, combining products that target multiple skin concerns.

    Skincare with heart :
    From search-pattern insights to community feedback that shapes others' buying experience, we will always be a people-powered brand.

    By caring for the individuals who select us as the guardians of their skin, we ensure that our skincare narrative - built on truth and trust - continues to thrive.


    Always accountable:
    We are underpinned by our passion for the planet.

    Developed and manufactured in the UK to minimise our carbon footprint, we're proud to be a certified B-Corp, Leaping Bunny and PETA-approved company.

    We believe our long list of eco credentials strengthen our brand, without compromise.

    Empowerers of people:
    We have a deep respect for every face and the journey it is on.

    By accepting that everyones' skin has varying needs and concerns, we shun modern-day, one-size-fits-all trends to deliver skincare routines that work, at hugely accessible price points.

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