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    Digital Service Engineer Heating - Sittingbourne, United Kingdom - GEA

    GEA
    GEA Sittingbourne, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Responsibilities / Tasks

    GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.

    Your Responsibilities:

  • Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer's connected assets
  • Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance
  • Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations
  • Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction
  • Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools
  • Develop content structure for recommendation data base that makes best in class troubleshooting procedures available
  • Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met
  • Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance

    • Your Profile / Qualifications

    Profile and Qualifications:

  • Master's or Bachelor's degree in mechanical engineering, computer science or in a related field
  • 4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.
  • Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field
  • Industry Experience in process industries (e.g. food production) or in machine or plant engineering
  • Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies
  • Self-starter and high motivation to implement new digital services
  • Strong problem-solving and troubleshooting skills
  • Excellent communication skills, both written and verbal, for remote engagement with field teams and customers
  • Solid German and English skills
  • Detail-oriented with the ability to document technical support requests and solutions in a knowledge base
  • Knowledge of software development lifecycle and software development tools

    • What we offer/Our benefits:

  • Hybrid work
  • Competitive Salary and Bonus
  • 25 days holiday
  • Pension
  • Death in service
  • Group Income Protection
  • Private Medical
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