- Improving customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop, maintain, and optimise service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports, to determine action for achieving required KPI and SLA performance
- Recruit, mentor and develop customer service advisors; and nurture an environment where they can excel through encouragement and empowerment
- Conduct performance management and maintain high levels of morale, through an appraisal programme, objective setting, regular 1:1 reviews and team meetings
- Hold regular team meetings, generate team and individual feedback in respect to process and service improvements
- Manage a robust absence process
- At least 3 years' experience as a Customer Service Team Leader or Manager or Contact Centre Team Leader or Manager
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Strong client-facing and communication skills, both written and oral
- A positive, can-do attitude and the ability to adapt to change
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Head of Service Management, Support, Service
1 week ago
Intervl Group LTD Nottingham, United KingdomRole - Hybrid - 2 days in the office · Intervl are representing a rapid growth technology leader who due to international investment have a new opportunity in order to fulfil the support needs of their growing customer base. This individual will be required to head up Service Ope ...
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Service Transition Manager
2 days ago
Littlefish Nottingham, United Kingdom Full timeService Transition Manager · When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. · Come and join the Littlefish team · Work location: Nottingham or S ...
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Regional Service Manager
2 days ago
Medstrom Nottingham, United Kingdom Full timeRegional Service Manager · Covering Midlands & Sheffield · Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can- ...
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HR Services Manager
1 week ago
Nottingham City Transport Ltd. Nottingham, United Kingdom**About Us** · Nottingham City Transport is the biggest transport operator in Nottingham, with approximately 1,100 employees we provide a comprehensive network of bus services across the city, 7 days a week. · We are one the most successful Bus Companies in the UK and the only op ...
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Smoking Cessation Service Manager
8 hours ago
Tonic Healthcare Recruitment Ltd Nottingham, United Kingdom Full timePublic Health Services Manager - Smoking Cessation - Community Health, Healthcare Management - Nottingham. · My client is a dynamic healthcare provider looking to strengthen their management team with the appointment of a new, experienced leader to oversee their smoking cessatio ...
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Public Health Service Manager
1 day ago
Tonic Healthcare Recruitment Ltd Nottingham, United Kingdom Full timePublic Health Manager - Community Healthcare - Service Manager - Project Manager - Partnerships - Engagement - Operations Manager - Nottingham, Nottinghamshire (Hybrid working) · Are you an experienced leader with a passion for public health and working to provide communities wi ...
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Senior Service Acceptance Manager
1 week ago
Calyx Nottingham, United Kingdom**Job Purpose**: · As Senior Service Acceptance Manager, you play a critical role in achieving successful development of new products, updates to existing products along with new deployments and upgrade projects for our clients. You will be an integral part of Service Operationsa ...
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Senior Service Transition Manager
1 week ago
Calyx Nottingham, United Kingdom**Job purpose**: · The Transition Manager will work alongside the project delivery team and be responsible for planning, organizing and preparing the business to be able to accept and deliver the service that is being released or deployed. You will follow the transition process,u ...
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Service Manager- Learning Disabilities
1 week ago
Social Staffing Nottingham, United KingdomSocial Staffing is a leading recruitment agency, specialising in filling ad hoc shifts and providing temporary and permanent placements in the social care industry for both public and private sectors · We are recruiting on behalf of one of our clients who are a value driven care ...
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Project Manager Building Services
2 days ago
RecruitMe Nottingham, United Kingdom Full timeWould you like to work at one of the UK's most iconic sports and music events companies, home to the Nottingham Panthers, then this job could be just for you? · We are looking for a Project Manager to join my client's fast paced Facilities Department to take on responsibility for ...
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Service Manager
8 hours ago
Experis Loughborough, United Kingdom Full timeService Manager · 6 months · Leicester or Hursley - x 5 days onsite · Active SC clearance required · Umbrella only · Role overview/Essential skills and experience · As a Service Manager you will be responsible for overseeing the delivery of exceptional service to for the clien ...
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Service Manager
1 day ago
Euro Projects Recruitment Uttoxeter, United Kingdom Full timeService Manager · Service Manager jobs role / Commissioning manager senior service engineer · Manage site service & commissioning of industrial plant / heavy plant (generators, lifting equipment etc.) · Service manager jobs role managing a team of 8 field engineers · Flexible o ...
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Service Manager
1 day ago
Salisbury Support 4 Autism Limited Swadlincote, United Kingdom Full timeJob Title: Service Manager · Location: Swadlincote, Derbyshire · Salary: £34,000 per annum · Job Type: Full-time, Permanent · Day shift (required) · Night shift (required) · Overnight shift (required) · Company Introduction: · Salisbury Support 4 Autism has a new and exciting opp ...
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IT Service Manager
1 week ago
Pearson Carter Leicester, United Kingdom**IT Service Manager - Leicester - up to £50,000** · Pearson Carter are working with an established end user, who are recruiting for a IT Service Manager to join their team. · This is an exciting opportunity to work at a company with a great reputation, in the non-profit domain. ...
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Service Manager
3 days ago
Zoomlion Nottingham, United KingdomService Manager - UK · Responsibilities · Responsible to find out, adjust, repair or overhaul the mechanical, hydraulic and pneumatic equipment · Carry out periodic maintenance of the heavy equipment machinery like tower crane/ concrete · Test mechanical products and equipments a ...
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Service Manager
6 days ago
Major Recruitment Oldbury Nottingham, United Kingdom Permanent, Full timeRole: Service Manager (Refrigeration / Air Conditioning / HVAC) · Location: Nottingham · Benefits Include: Up to £55,000pa / Company Vehicle / Fuel Card / Paid travel / Pension / Bonus Structre / Days Holiday / Overtime / + Many more perks · The role: · I am currently recruiting ...
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Service Manager
1 day ago
Nottingham University Hospitals NHS Trust Nottingham, United KingdomWorking with a vision of delivering excellence in all we do the post holder will work with the Specialty General Manager in conjunction with the Admitted Care leadership teams to develop and manage patient pathways within the Admitted Care Beds and Chairs department. The post hol ...
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Service Manager
1 week ago
Major Recruitment Oldbury Nottingham, United KingdomRole: Service Manager (Refrigeration / Air Conditioning / HVAC) · Up to £55,000pa / Company Vehicle / Fuel Card / Paid travel / Pension / Bonus Structre / Days Holiday / Overtime / + Many more perks · I am currently recruiting for an experienced Service Manager for our leading cl ...
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Service Management
3 days ago
Atkins Search Limited Nottingham, United KingdomAtkins Search are currently recruiting for a Structural Service Manager on behalf of one of our clients who operate across the East Midlands. We are searching for an experienced Structural Engineer who is looking to take the next step in their career and manage a team of engineer ...
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Service Manager
6 hours ago
Major Recruitment Oldbury Nottingham, United KingdomRole: Service Manager (Refrigeration / Air Conditioning / HVAC) · Location: Nottingham · Benefits Include: Up to £55,000pa / Company Vehicle / Fuel Card / Paid travel / Pension / Bonus Structre / Days Holiday / Overtime / + Many more perks · The role: · I am currently recruitin ...
Customer Service Manager - Nottingham, United Kingdom - Astute Recruitment Limited
Description
Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include:
Experience and Skills Required:
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Responsibilities will also include providing administrative support to the senior leadership team, co-ordinating and producing reports.
In return you will be offered a salary of £26,000 to £28,000 depending on experience. Working hours are Monday to Friday, 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.