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    Monitoring Analyst - London, United Kingdom - Workingmums

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    Description
    We are a hybrid workforce and spend 40% of our time in the office.

    Hours:
    We offer other flexible work options, such as compressed hours.

    You will strive to put our customers first and ensure that customer claims, queries, and payment processes are adhered to and resolved within agreed timeframes.

    Deliver one consistent pre-default process for all claims/ products/firms
    Collect and analyse relevant data and information on which FSCS can make appropriate decisions and/or payments to customers
    Prepare process documentation and direction for the handling of claims upon declaration handover
    Take responsibility for preparing and sending out requests for information, monitoring replies and chasing as appropriate
    Determine the legal status, liability and solvency of firms, providing the required documentation and correspondence for decisions
    Demonstrate knowledge of Financial Services and the products FSCS deals with
    Demonstrate detailed knowledge of FSCS Rules, Policies and Processes.

    We also offer 26 days of annual leave, 9%+ pension contributions, private medical and dental insurance and 6 months paid maternity/paternity/shared parental leave.

    For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

    Since 2001, we have helped 6.5m customers and paid back £26bn in compensation.

    Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world.

    We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic.

    As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system.


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