- You will possess excellent communication skills with a confident, pleasant telephone manner.
- Ability to work in a team but also being able to use your initiative.
- Excellent MS Office and data entry skills
- Proven customer service and sales order processing experience.
- Ability to assimilate and retain information and quick to learn.
- Enthusiastic, confident with a desire to strive towards continuous improvement.
- Able to work to processes, standards, and procedures.
- You will be responsible receiving and making telephone calls using your German ensuring all calls are dealt with professionally
- Processing orders received via telephone, fax, and email onto ERP systems, ensuring the customer details and ordered products are accurately entered and confirmations of orders are sent to customers.
- Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the Infor CRM system.
- Processing of customer returns and credits.
- You will support and liaise the sales team with regards to queries relating to customer details, display products and inputting of orders.
- You will liaise with various departments such as warehouse, carriers with reference to distribution, freight forwarders to obtain transport quotes and book freight.
- Ensure all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail and ensure customer data using a CRM System is up-to-date and complete.
- Assist the credit control department by highlighting any issues with customer accounts and contact customers to resolve, translate and check translations for various departments such as marketing, goods-in and purchasing.
- Complete day to day administration and attend various internal meetings and product training.
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German speaking Customer Service Advisor - Exeter, United Kingdom - Obscurant Recruitment Solutions Ltd
Description
German speaking Customer Service Advisor
To be considered for this role, it is essential that candidates are fluent in German both written & spoken and fluent in English.
Based in the Customer Services department, you will provide a high level of customer service and support whilst utilising your language skills to maximise the customer experience.
You will have proven experience of working in a fast-paced customer service role, where you have been responsible for processing orders, solving customer queries whilst complying with the documentary requirements for the export market, any knowledge/understanding of export documentation would be an advantageous, but not essential as full training will be given.
Basic salary £24,000 to £26,000 depending on experience plus staff discounts, excellent benefits and career development.
Candidate
Duties
German speaking Customer Service Advisor professionals in Exeter
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Otilia Puiu
Empathic, friendly and energetic with 5+ years of waitressing experience.
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Olivia Read
Law Student