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Customer Service Agent - Barnsley, South Yorkshire, United Kingdom - in Sheffield
Description
Sanctuary HousingThe role of Customer Care Agent – Nights will include:
Liaising closely with our housing andmaintenance teams to ensure that issues are resolved in a professionalmanner
Listening out for wellbeing cues, toidentify vulnerable customers and escalate to our regional teams orthe welfare services, as/when appropriate
Communicatingwith residents, staff and external agencies to investigate housing andmaintenance related queries and complaints, and provide a positiveexperience
Evening and weekend working includeoffering an out of hours emergency service.
Previous experience in a customerservice or contact centre role is essential, ideally handling inboundcalls
You must also have a professional telephone mannerand the ability to cope with a high volume of calls whilst remainingcalm under pressure.
If you've worked as an emergency call handler,you'll have this down to a teeYou must be able to handledifferent types of calls and enquiries, adapting your style to ourcustomers' needs and be able to navigate computer systems
Sanctuary Housing is one of the UK's leading social landlords,providing around 120,000 homes across England and Scotland. We giveour residents good quality, affordable homes in communities that theycan be proud of. As part of a not-for-profit organisation, we reinvestany surplus we make back into the local communities we serve.
The package recognises your contribution, supports yourphysical, mental and financial health and gives you the flexibility totailor your employee benefits by offering:
~23 days annualleave (rising to a maximum of 28 days) plus public holidays
~ A pension scheme with employer contributions from Sanctuary
~ Life Assurance
~ Employee Advice Service including counselling
~ Voluntary health plans
~ Employee discounts
~ Wellbeing support and tools
~ Employee recognition scheme
~ Role salary is £26,101 with anadditional policy allowance of £1,521 per annum (rising to £27,475with an additional policy allowance of £1,601 per annum after 12months, subject to satisfactory performance)
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Customer Service Agent professionals in Barnsley
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Paul Binns
Administration Assistant
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Isabelle Saxton
Shift manager (starbucks)
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Carla Abbott
Looking for experience
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Christine WAT
Customer service, Sales, Coaching & Training
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jessica lowe
FASHION DESIGNER
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Dave Lawson
Customer Services