Jobs
>
London

    French Speaking Customer Service Associate - london, United Kingdom - Morgan McKinley

    Morgan McKinley
    Morgan McKinley london, United Kingdom

    6 days ago

    Default job background
    Technology / Internet
    Description

    Job Title: Customer Service Associate (Fluent French Speaker)

    Location: London, UK (hybrid, 3+2)

    Contract duration: 4 months

    JOB DESCRIPTION:

    Looking for driven, results oriented and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a customer's first experience of working with our business, working to KPIs that directly measure customer experience.

    The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey.

    KEY RESPONSIBILITIES:


    • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping.


    • Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping.


    • Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams.


    • Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial,

    Sales, Customer Programs and Operations to drive change, and influence stakeholders.


    • Be able to work with excel, drive reporting and use this data to build solutions for improvement.

    BASIC QUALIFICATIONS:


    • Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.


    • Experience in operations and logistics


    • Proven ability to work with cross-functional teams to drive growth and process improvement for your business.


    • Always does what is right for the customer – Relentlessly customer focused
    • Bachelor's Degree or equal experience


    • Fluent in English and French required

    PREFERRED QUALIFICATIONS:


    • Experience working in client facing roles, ideally in a sales or customer support function.


    • Excel at communication and are comfortable with playing a lead role in a highly visible organization.


    • Expert use of MS Office Suite and CRM (e.g. ).

  • Artemis Recruitment Consultants Ltd

    Client Services Associate

    2 weeks ago

    Artemis Recruitment Consultants Ltd London, United Kingdom

    Financial Services · London · 19/05/2023 · Type of Position: Client Services Associate - London · Pay: £30k - £45k · **Client Services Associate - London**: · We have an exciting opportunity for an individual to fill a Client Services Associate role in London. · **Job purpose**: ...

  • Battersea Academy for Skills & Employment

    Guest Services Associates

    3 weeks ago

    Battersea Academy for Skills & Employment London, United Kingdom

    **BACKGROUND** · Ethos Farm are delighted to be recruiting for Guest Service Associates located at the Battersea Power Station, London's Newest Urban Quarter. · The iconic Grade II* listed building and local spaces are being brought back to life as one of the world's most excitin ...

  • NonStop Consulting Ltd

    Associate Service Designer

    2 weeks ago

    NonStop Consulting Ltd London, United Kingdom

    This public sector client is looking for an Associate Service Designer for a 6 months contract, hybrid role. You will be expected to come in office 2 days/week, but you can choose any of the three sites (London, Milton Keynes or Glasgow). · The Associate Service Designer is respo ...

  • Cranleigh Personnel

    Client Services Associate

    2 weeks ago

    Cranleigh Personnel London, United Kingdom

    **Job Title: Client Services Associate / IFA Administrator** · **Location: London, City** · **Salary: £ £38000** · **Opportunity** · Are you currently working within the wealth management industry, and looking for a fresh challenge with genuine growth and career development oppor ...

  • Page Personnel Finance

    Training Service Associate

    1 week ago

    Page Personnel Finance London, United Kingdom

    As a Training Service Associate, you'll play a meaningful role in providing the best in class support to their UK Personal Investor business. Working in training will give you the opportunity to help make their crew the best they can be when it comes toserving the financial servi ...

  • Puttshack UK

    Guest Services Associate

    2 weeks ago

    Puttshack UK London, United Kingdom

    **Guest Services Associate (Seasonal Temp)** · **About us**:Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class ...

  • Artemis Recruitment Consultants Ltd

    Investor Services Associate

    2 weeks ago

    Artemis Recruitment Consultants Ltd London, United Kingdom

    Financial Services · London · 19/05/2023 · Type of Position: Investor Services Associate - London · Pay: £25k - £35k · **Investor Services Associate - London**: · Our client is looking for a talented Investor Services Associate to join their team in London. · **Job Purpose** · - ...

  • Page Personnel Finance

    Investor Service Associate

    3 weeks ago

    Page Personnel Finance London, United Kingdom

    The Investor Service Associate join the clients growing business to provide support to our Investor Services team, currently a team of 4 people but set to grow in the immediate future. The role requires a consistently high standard of work and excellentattention to detail. This i ...

  • Connect-IT Recruitment

    Client Services Associate

    3 weeks ago

    Connect-IT Recruitment London, United Kingdom

    **Client Services Associate** · **Salary**:Up to £40,000 DOE, Generous Holiday Allowance, Private Medical Insurance, Life Assurance. · **Location**:London · Connect IT has partnered with a multi-awarding winning financial services company who are undergoing rapid growth. They are ...

  • The Candidate

    Customer Service Associate

    1 week ago

    The Candidate London, United Kingdom

    **Customer Service Associate - London (3 days office/2 days flexible) - £24,000** · A great opportunity to join an exciting company in the luxury fashion sector. · Our client is a British-based company who are experts in luxury fashion for men and women. With over 100 years of he ...

  • Meredith Brown Associates

    Investor Services Associate

    3 weeks ago

    Meredith Brown Associates London, United Kingdom

    Our client focuses on two principal areas of investment expertise: outcome-based, multi-asset investment and single-strategy, active investment e.g., UK, European, US and global equity funds and they are seeking an Investor Services Associate. This role is offered on a hybrid wor ...

  • Bank of China

    Associate Customer Service

    3 weeks ago

    Bank of China London, United Kingdom

    Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate - Customer Service - M ...

  • Quilter

    Client Services Associate

    3 weeks ago

    Quilter London, United Kingdom

    Fixed Term Contract Duration - 3 Months · What the Hiring Manager says · This is an opportunity to work in a short-term role to bridge the gap between the current Client Services team and our future strategic structure, interacting with many different areas of Quilter Investors a ...

  • TS Imagine

    Professional Services Associate

    1 week ago

    TS Imagine London, United Kingdom

    **_About the job_** · TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for a Professional Services Associate to join our growing team. Professional Services Associates own the sc ...

  • Page Personnel

    Training Service Associate

    2 weeks ago

    Page Personnel London, United Kingdom

    Permanent Training Service Associate role for a large asset manager · - Excellent exposure, growth and progression opporunities · **About Our Client**: · The client is one of the largest asset management firms in the world and offers a wide range of financial services. They have ...

  • Battersea Academy for Skills & Employment

    Guest Service Associates

    2 weeks ago

    Battersea Academy for Skills & Employment London, United Kingdom

    **BACKGROUND** · Ethos Farm are delighted to be recruiting for Guest Service Associates located at the Battersea Power Station, London's Newest Urban Quarter. · The iconic Grade II* listed building and local spaces are being brought back to life as one of the world's most excitin ...

  • Artemis Recruitment Consultants Ltd

    Investor Services Associate

    1 week ago

    Artemis Recruitment Consultants Ltd London, United Kingdom

    Financial Services · London · 01/03/2023 · Type of Position: Investor Services Associate - London · Pay: £25k - £35k · **Investor Services Associate - London**: · Our client is looking for a talented Investor Services Associate to join their team in London. · **Job Purpose** · - ...

  • Artemis Recruitment Consultants Ltd

    Investor Services Associate

    1 week ago

    Artemis Recruitment Consultants Ltd London, United Kingdom

    Financial Services · London · 04/01/2023 · Type of Position: Investor Services Associate · Pay: £25k - £35k · **Investor Services Associate - London**: · Our client is looking for a talented Investor Services Associate to join their team in London. · **Job Purpose** · - Process a ...

  • Page Personnel - UK

    Client Service Associate

    2 weeks ago

    Page Personnel - UK London, United Kingdom

    Client Service role within a boutique investment management firm in London · - Excellent progression, study support and management opportunities · **About Our Client**: · Our client is a renowned entity in the financial services industry, boasting a large presence in the United K ...

  • Mason Blake

    Client Services Associate

    1 week ago

    Mason Blake London, United Kingdom

    We are currently working with a successful asset manager in their search for a Client Services Associate. This position directly reports to the Head of Client Services, assisting with managing new/ existing client relationships and increasing engagement. · The **Client Services A ...