Receptionist - Cheltenham, United Kingdom - Cobalt

Description

Job summary

The reception team is the first point of contact forpatients and visitors to our busy clinics.

Reporting to the team lead, you will be working as part of acomplementary team liaising with healthcare professionals and administrativecolleagues across the charity. Thereception team operates a rotational shift system including early morningstarts, lates and weekends.

Welcoming patients and visitors to Cobalt, you will beresponsible for completing the arrival process on the patient administrationsystem, providing patients with information about the process of theirappointment, taking payments and signposting.You will support visiting consultants, book appointments, process mail,answer telephone and email enquiries.Confidence in using IT systems is really important together with awillingness to learn new skills.

Main duties of the job

The skills, experience and knowledge required for this role aresound demonstrable educational background and qualifications, good IT skills, experienceof working in a public service sector in a busy office environment. Experience of working within a healthcaresetting would be beneficial.

You will have excellent communication and interpersonalskills with a confident and pleasant telephone manner. You will enjoy being part of a team andworking collaboratively. You will have ameticulous approach to accuracy and detail and able to maintain strictconfidentiality. Your personality and mannerwill contribute to a harmonious and pleasant working environment.

About us

Cobalt Health is a medical charity pioneeringinnovation in medical imaging diagnosis by investing in equipment, integratedresearch and education to improve outcomes for patients now and in the future.

I CARE our values - our culture - our purpose

Patient care is at the heart of all we do. We carefully select people who can show ushow they share these same values and can contribute to a culture of respect,diversity, vision and a commitment to continuous learning and development.

Job responsibilities

Job Title: Receptionist

Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS

Responsible to: Head of Business Administration

Accountable to : Chief Executive

Job Purpose: To provide a high quality, professional reception and administrative service to patients, colleagues, health service professionals and others. To act as the first point of contact for patients attending the Imaging Centre and to represent the Charity in a professional manner in line with Cobalt values.

Key areas of responsibility will include:

Operational Duties

Specific Responsibilities

Management of Resources

Collectively to share responsibility for monitoring and maintaining adequate stock levels of patient information leaflets, stationery, IT consumables

Line management

There is no line management responsibility associated with this post

Teamwork

This will involve:

Personal Development

All Cobalt staff are required to participate in the organisations annual appraisal review scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed.

Health and Safety

In addition to any responsibilities specified within your job description above, it is your duty to:

Infection Control

Disclosure and Barring

All appointments are subject to a satisfactory check by the Disclosure and Barring Service. Failure to disclose any previous convictions or cautions may result in the withdrawal of the post or termination of contract.

Confidentiality

Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.

Equality and Diversity

It is the responsibility of all employees to support the Charitys vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies.

Data Protection

If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.

Information Governance

You should be aware of all information governance policies and procedures, in order to ensure necessary safeguards are upheld for the appropriate use of patient and personal information.

Personal Development

You are required to participate in the organisations annual appraisal scheme. The end of year appraisal will include a personal development review where progress made over the last year is discussed and agreed. Focus on the following years departmental and personal objectives will be identified, discussed and agreed.

You are expected to maintain competency, learning new techniques and technology as required and retain records of continuing professional development (cpd) to ensure continuity of membership to your professional organisation.

All staff are encouraged to participate in training/activities that will help develop their wider skills and assist them in managing their personal welfare and be attentive to the welfare of colleagues.

Completion of Cobalt Healths mandatory training programme.

The Environment and EMS

Cobalt is committed to protecting the local and global environment and supporting the development of the concept of sustainable healthcare. To help achieve these aims Cobalt has developed an Environmental Management System (EMS) to proactively manage the charitys impact on the environment, and you have a crucial role to play within in this. In addition to attending training and any responsibilities specified within your job description above, you are required to familiarise yourself with Cobalts EMS and policies, to understand and contribute to the achievement of Cobalts environmental objectives and targets, and to provide feedback through line management or CSR Champions.

This is an outline of the post-holder's duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Charity.

This post is subject to the terms and conditions of employment of Cobalt Health.

Qualifications

Essential

Desirable

Experience

Essential

Desirable

Skills and abilities

Essential

Personal attributes

Essential