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    Dynamics Specialist - London, United Kingdom - Commusoft

    Commusoft
    Commusoft London, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    Help us ensure our clients can use Commusoft to its full potential and are ultimately happy.

    Come and Meet the Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

    From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market.

    Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day.

    Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike.

    Our online reviews regularly reference the service and success team as a primary reason why Commusoft is a leading SaaS provider.

    The Client Success Product Training and Onboarding Specialist is at the heart of this team - providing on-going training, 1-2-1 assistance and onboarding to our clients; Inclusion and Belonging at Commusoft:

    We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging.

    If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft.


    Structured Client Training:

    Develop and deliver well-structured training programs tailored for both new and existing clients, enhancing their proficiency and confidence in utilizing our software effectively.

    Initiate proactive outreach to clients, conducting periodic business reviews


    Leveraging Product Insights:
    Utilise valuable insights from product data to orchestrate targeted campaigns


    Client Health Monitoring:
    Contribute to our knowledge base by creating informative training and educational materials. These resources will serve to empower clients and provide them with self-help solutions when needed.

    Software/SAAS product:
    You've provided client training and onboarding for a Software or SAAS product for 1-2 years

    You've used customer success tools like Totango or Churnzero to manage your client accounts and keep track of client health scores.

    We are looking for someone who is keen to learn, use and understand all the product's features so that our customers can get the best from our software

    The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, a MacBook Air, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station.

    And you'd probably like to know that we have a hybrid working model (10 days a month in the office minimum) but it is an open door so feel free to come in more if you'd like
    Department Client Operations Locations London Remote status Hybrid Remote Yearly salary £28,000 - £35,000 Employment type Full-time

    Come andMeet The Founder in this 1 minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.

    Help us ensure our clients can use Commusoft to its full potential and are ultimately happy.
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