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    Consumer Service and Engagement Manager— - Leeds, United Kingdom - Link Com Consulting Ltd

    Link Com Consulting Ltd
    Link Com Consulting Ltd Leeds, United Kingdom

    3 weeks ago

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    Description

    Job Title:
    Client Service Manager

    Job Type:
    Permanent, Full Time


    Monday-Friday - Minimum Hours:

    09.00am - 17.To facilitate growth by understanding clients' needs, establishing awareness of aligned services, creating proposals, gaining interest, securing approval & ensuring optimised service for LINK's current and past customers.

    LINK Communication create effective brand experiences using promotional staff for sampling and experiential marketing activities to create measurable retail sales results that drive growth for brands.

    Their 27+ year experience has developed highly effective marketing strategies across all chains of supermarkets, convenience retailers, consumer events and trade shows.

    They represent a wide range of global leaders and innovators across food, drink, lifestyle and technology brands.

    They are expert in their field, winning marketing industry awards for 'The Most Effective Retail Sales Experience' in 2023, 2022, 2021, 2020, 2019 and 2018.

    Planning effective experiential marketing strategy and creation of costed activity proposals
    Effective use of PowerPoint, Excel and relevant photography to communicate campaign plans
    Customer Database Management
    Identification of customers and CRM database management: cleansing, updating & organisation
    Lapsed prospect and live client analysis, with cross contact networking to expand audience

    Consultative Selling:
    Appointment booking and attendance either directly or with Link's senior directors
    Rapport and confidence building with multiple points of contact and on-going dialogue
    Achieving or exceeding pre-agreed sales targets for financial KPI bonusing

    Marketing Communications:
    Helping to create and share informative, inspiring plans to engage clients with relevant services
    Devising mixed media plans for reaching clients via email, LinkedIn, phone calls, video calls & visitsReporting &

    Optimising Performance:
    Ensuring that all clients receive an optimised service with on time responses, feedback and analysis
    Instigating post campaign client feedback on LINK team performance ratings

    Wage Package:
    A £60k campaign averaging 30% GP = £18k = £850 bonus, p/campaign
    Secure 2 x £60k campaign p/month (X 12) = £20k bonus, plus £30k basic = £50k OTE
    Holidays: 30 days paid holiday in #removed# (22 working days, birthday, all bank holidays)

    Appraisals:
    Bi-annual reviews with regular opportunity for significant basic wage growth

    Other Perks:
    £50 monthly mobile phone bill contribution / Regular free food and drinks / Regular company events & nights out / Cycle to work scheme / Free on-site parking
    Company events
    Company pension
    Free parking
    Employee Benefits, Client Support Manager, Customer Services Manager, Support Team Leader, Client Services Team Leader, Client Support Administrator, Client Services Support, Client Relationship Assistant may also be considered for this role #J-18808-Ljbffr


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