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    Senior Service Desk Support Analyst - Reading, United Kingdom - OXFORD QUANTUM CIRCUITS LIMITED

    OXFORD QUANTUM CIRCUITS LIMITED
    OXFORD QUANTUM CIRCUITS LIMITED Reading, United Kingdom

    2 weeks ago

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    Description

    Job Description

    Service Desk Administrator

    OQC is currently seeking a highly skilled Service Desk Administrator to lead the transition of its IT support to provide top-notch service to users.

    About the Company

    At OQC, we envision a brighter future driven by quantum technologies.

    Our team pioneers state-of-the-art quantum computers that unlock groundbreaking discoveries, ranging from advancements in drug modeling to the transformation of battery technology. Our goal is to democratize quantum technology, empowering clients to explore new commercial and scientific frontiers.

    When you join OQC, you join a diverse group of trailblazers, innovators, and creative problem solvers. We assemble some of the sharpest minds in quantum physics, nanotechnologies, hardware, software, and business operations. Each team member brings a unique expertise while sharing our core values, which steer us in all our endeavors - how we collaborate, how we work, and how we shape the future of our sector.

    Are you ready to help us shape this future?

    Role Overview

    As a rapidly growing firm immersed in life-changing quantum technologies, this position offers you the opportunity to become our inaugural Service Desk Administrator. You will play a key role in refining and enhancing our support processes.

    Responsibilities

    • Monitor our recently implemented service desk
    • Ensure timely resolution of all tickets within agreed SLAs
    • Resolve 1st or 2nd line support issues and escalate complex cases to appropriate teams
    • Maintain internal wikis
    • Deliver exemplary service to all OQC users
    • Analyze and enhance current support processes and SLAs
    • Contribute to strategic meetings and roadmap planning for the service desk

    Skills and Experience

    To excel in this role, we seek a team-oriented individual with a willingness to learn and contribute to our technical support team. Ideally, you will possess:

    • A comprehensive understanding of the service desk life cycle
    • Strong 1st and 2nd line support skills, focusing on Windows with exposure to Mac or Linux as a bonus
    • Outstanding communication and analytical abilities for process enhancements
    • Proficiency in documentation and maintaining service desk records
    • Solid grasp of asset management and control

    Studies have indicated that women are less likely than men to apply for roles if they do not meet 100% of listed requirements. Please note that this list is suggestive, and we encourage applications even if you feel you meet only 75% of the criteria. Skills can be acquired, but diversity is intrinsic.

    Remuneration/Benefits

    £35k - £42k

    • 25 Days holiday
    • Employee Stock Ownership Plan (ESOP)
    • Pension
    • Private medical insurance
    • EAP cash plan
    • Group life and group income protection
    • Hybrid working
    • Cycle to work scheme
    • EV Car Scheme
    • Gym and wellness benefits
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