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    Collections Manager - Birmingham, United Kingdom - Appen Limited

    Appen Limited
    Appen Limited Birmingham, United Kingdom

    6 days ago

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    Description

    To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries.

    In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

    Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies.

    Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

    We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    The Data Collection Supervisor will be required to work as part of the Data Collection team for a fixed term until project completion, ensuring that the data required for the project is collected to the required quality standards.

    You will independently interact with members of the public who have been recruited to take part in the project based on demographic quotas, advise them about the project requirements, handle data release consent forms, accompany participants during collection, and liaise with the recruitment teams where necessary.

    The project requires participants to perform prompted actions that are recorded on video whilst in a stationary or moving car, for sessions ranging from 30 to 90 minutes.

    The required working hours are approximately 40 hours a week.

    There may be the possibility of some overtime (evening or weekend sessions) if required and not encumbering the minimum rest time of one and a half uninterrupted days per week.

    Sensitive data handling


    • Data entry of participant information
    • Reporting to program manager and project managers
    • Interacting with members of the public, both adults and minors
    • Interacting with representatives from the client for training and troubleshooting
    • Explaining project quality requirements to participants
    • Accompanying participants during data collection, either stationary or in moving vehicles
    • Troubleshooting any software/hardware issues with the help of colleagues and technical support if required
    • Setting up the camera equipment in different vehicles based on training provided
    • Setting up the vehicles as per project requirements with a variety of objects loaded into the vehicles
    Fluent in English (and the main local language, if different)


    • Good Microsoft Excel skills
    • Good technical/software skills e.g. MS Office, Windows, and comfortable with troubleshooting software/hardware
    Experience with interacting with members of the public (adults and children)


    • Experience with managing your own time and schedule to meet project deadlines
    • A full driving licence (manual and automatic) with zero endorsements or penalties

    The management of Appen has adopted an Information Security Management System and Information Security Policy that complies with BS7799-2:2005/ISO27001:2013 (the ISMS).

    All Appen employees are expected to adhere to this policy and the ISMS that implements this policy. All staff will receive appropriate training.


    • All employees must sign an Individual User Agreement as part of the terms and conditions of their employment contract. User Agreements inform employees of their access rights and define their roles and responsibilities following Appen's Information Security Policy.
    • Users are only allowed access to Appen information facilities after signing a User Agreement. They accept that disciplinary action may be commenced against anyone who abuses access rights and contravenes the Internet Acceptable Use Policy, email rules, or any other part of Appen's Information Security Management Systems.
    £Appen is the global leader in data for the AI Lifecycle with more than 25 years' experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world's most innovative artificial intelligence products with speed and at scale. Appen maintains the industry's most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government.
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