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    Regional General Services Manager - United Kingdom - PerkinElmer

    PerkinElmer
    PerkinElmer United Kingdom

    2 weeks ago

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    Description

    When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.

    With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions and OneSource Laboratory services.

    The General Manager is accountable for the leadership, strategy, performance, and overall governance for the PerkinElmer OneSource program at a given large Enterprise Account.

    Ensure operational performance metrics are met per agreement
    Define and lead execution of account growth and margin expansion actions
    Responsible and accountable to deliver monthly revenue and margin forecast for assigned account
    Partner with Service Operations regarding service parts planning, procurement and inventory and vendor management processes
    Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies. Analyze and effectively articulate account data to identify process gaps and work with functions to implement root cause corrective/preventative actions
    Partner with Portfolio Team to identify new service offerings and extensions. Enable pilot programs within assigned account for new offerings.

    Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.

    Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process.

    Establish and maintain a strong governance program with the customer based on communication of value delivery and key performance indicators in order to drive continuous improvement efforts.

    Interact with field, customer, and client personnel & visit customer sites to better understand their goals, challenges and identify opportunities to deliver incremental value, improving business outcomes for our customer.

    Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery.

    Enable opportunities for the OneSource Commercial personnel to expand customer relationships both during the contact term & renewal process.

    Work with Functional and Business teams to build and execute plans regarding Manage to Passthrough, Manage to Maintain, and strategies regarding third party vendor management.

    Accountable for account specific human capital management to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction
    Accountable for positive leadership and culture through ongoing direction, coaching, and career development of staff and colleagues. Promote a safe working environment and ensures compliance with applicable EHS policies and procedures.
    Comply with applicable PerkinElmer and client Quality policies and procedures.
    Collaborate with Quality to identify, characterize and act to eliminate/prevent field defects resulting from products, process and personnel.
    Global travel up to 25% to customer locations, conferences, internal meetings, etc.
    in business management, finance, communications, economics or equivalent required. MBA preferred.
    ~ 10+ years in functional business operations role – customer care, continuous improvement, program management

    Experience in field service and/or service operations

    • Proven results in current role
    Working knowledge of different ERP systems (SAP, Maximo, etc.)
    Understanding of customer care support processes, systems and performance metrics
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