- Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries.
- Interact with Figma customers daily via email, taking ownership over cases from start to resolution.
- Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup.
- Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation.
- Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution.
- Identify trends and communicate insights to our Product and technical teams to advocate for bug fixes, process improvements, and feature enhancements.
- Work with the Product Support Learning and Performance team to develop documentation and training materials for future Enterprise Advocates.
- Experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers.
- Fluent in English and Korean; written and spoken
- Consultative communication skills with the ability to tailor a message for your audience.You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences.
- A bias for action to drive for results. If you see something that can be done differently, you say something, and you advocate on behalf of the customer.
- Resilience and adaptability. You're motivated by experimenting, building, and doing what's right for the customer and are confident through times of change and ambiguity.
- Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions.
- Experience working with system administration for large end-user communities or guiding customers through complicated implementations.
- Experience working with design tools like Adobe XD, Sketch, and/or Framer and a passion for UX/UI design.
- Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations.
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
-
Digital Content Writers/Editors
6 days ago
Language Recruitment Services Ltd London, United KingdomDigital Content Writers/Editors - Korean Speaking - 100% Remote · Freelance/Temporary/Remote · Job Reference HD103745 · Excellent daily/hourly rates · LRS (Language Recruitment Services) is seeking Korean Speaking Digital Content Writers/Editors for their client, a funky digital ...
-
Investment Banking Officer
2 days ago
Konnect Personnel Ltd London, United Kingdom Part time, Full timeOur client, a reputable bank headquartered in South Korea is looking to hire an Investment Banking Officer (Korean Speaking) to work in their London branch. · Key Accountabilities: · Main tasks will cover Middle/Back office of Investment Banking team, but not limited to below: · ...
-
Banking and Investment Officer
1 day ago
Konnect Personnel Ltd London, United KingdomOur client, a reputable bank headquartered in South Korea is looking to hire an Investment Banking Officer (Korean Speaking) to work in their London branch. · Main tasks will cover Middle/Back office of Investment Banking team, but not limited to below: · * Post-loan management · ...
-
Proactive Business Developer
4 days ago
Centre People England, United KingdomA Japanese beverage company in London is currently recruiting a Korean Speaking Business Developer. · TYPE: Permanent, full time · Monday to Friday (5 days) · SALARY: £30-33k depending on experience + Company car (For professional and personal use) · START: ASAP · Middlesex (4 ...
-
Creatives and Designers
4 days ago
Miss Sohee London, United KingdomTitle: Design Assistant ( Couture & RTW ) · Role: · As a Design Assistant at Miss Sohee you will work closely with the Creative Director, supporting both the technical and creative side of the design process. We are looking for a passionate candidate who is eager to learn and g ...
-
Assistant Project Engineer
1 day ago
Konnect Personnel Ltd London, United Kingdom Permanent, Full timeOur client, a leading global manufacturer of energy wire and cable products is looking to hire an Assistant Project Engineer (Korean Speaking) to work for their UK subsidiary located in Surrey. · Job Description: · As Assistant Project Engineer, you will be responsible for overse ...
-
Designer ( Couture / RTW)
3 days ago
Miss Sohee London, United KingdomJob Description · Title: Design Assistant ( Couture & RTW ) · Role: · As a Design Assistant at Miss Sohee you will work closely with the Creative Director, supporting both the technical and creative side of the design process. We are looking for a passionate candidate who is ea ...
-
PA to Directors
4 days ago
microTECH Global Limited United KingdomPA to Directors & Vice Presidents – 16 month Fixed Contract · PA to Directors & Vice Presidents – 16 month Fix Term Contract · MUST SPEAK Korean · Hybrid working – 3 Days in the office, 2 days from home · Location: Weybridge · You will provide a proactive and high standard of ...
-
Designer ( Couture / RTW)
3 days ago
Miss Sohee London, United KingdomTitle: Design Assistant ( Couture & RTW ) Role: As a Design Assistant at Miss Sohee you will work closely with the Creative Director, supporting both the technical and creative side of the design process. We are looking for a passionate candidate who is eager to learn and grow wi ...
-
Language Tutoring
4 days ago
FindTutors London, United Kingdom CDIWe're actively seeking an innovative and energetic private tutor to become a valued member of our outstanding team of UK tutors. · At Findtutors, we are expanding our team and inviting teachers with proficiency in various languages. If you are capable of providing lessons in one ...
-
Guidepoint London, United Kingdom: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. · Backed ...
-
Research Manager- Bilingual English/Korean
4 days ago
Guidepoint London, United Kingdom: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a ...
-
Engagement Assistant Manager
2 days ago
The Estée Lauder Companies Inc. United KingdomThe UK launch of Dr Jart+ in 2021 broke the internet and gained the loyal following that has kept growing ever since, with consumers loving high performing Korean skincare paired with a joyful way it's always brought to life. · Today we're looking for a new Assistant Consumer En ...
-
Scientific (PreSales) Solutions Consultant
5 days ago
Danaher London, United Kingdom Full timeIDBS is a dynamic and innovative company providing purpose-built software solutions to address the data management challenges prominent across the BioPharma lifecycle and supply chain. · Leveraging more than 30 years of experience in life science informatics, we are uniquely posi ...
-
Assistant Project Engineer
4 days ago
Energy Jobline CVL Kingston upon Thames, Greater London, United KingdomOur client, a leading global manufacturer of energy wire and cable products is looking to hire an Assistant Project Engineer (Korean Speaking) to work for their UK subsidiary located in Surrey. · As Assistant Project Engineer, you will be responsible for overseeing and managing ...
-
Korean Interpreter Job in Woking
4 days ago
Absolute Interpreting and Translations Ltd Woking, United Kingdom freelance interpretingDescription: · KOREAN INTERPRETER JOBS IN WOKINGJOB DESCRIPTIONWe are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils, Insurance Companies and other public and private sector organisations. ...
-
Korean Interpreter Job in Slough
4 days ago
Absolute Interpreting and Translations Ltd Slough, United Kingdom freelance interpretingDescription: · KOREAN INTERPRETER JOBS IN SLOUGHJOB DESCRIPTIONWe are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils, Insurance Companies and other public and private sector organisations. ...
-
Korean Interpreter Job in Surrey
4 days ago
Absolute Interpreting and Translations Ltd Surrey, United Kingdom freelance interpretingDescription: · KOREAN INTERPRETER JOBS IN SURREYJOB DESCRIPTIONWe are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils, Insurance Companies and other public and private sector organisations. ...
-
Korean Interpreter Job in Farnborough
4 days ago
Absolute Interpreting and Translations Ltd Farnborough, United Kingdom freelance interpretingDescription: · KOREAN INTERPRETER JOBS IN FARNBOROUGHJOB DESCRIPTIONWe are a leading Interpreting and Translation Company in the UK providing face to face and remote interpreting services for Hospitals, Councils, Insurance Companies and other public and private sector organisati ...
-
It Support Engineer
4 days ago
Konnect Personnel Ltd Weybridge, United Kingdom Permanent, Full timeOur client, a global leading IT solutions company is looking to hire an IT Support Engineer to work for the European HQ located in Weybridge, Surrey. · PURPOSE OF THE JOB: · To be responsible for providing technical support for Endpoint Security Software and System to employees a ...
Enterprise Support Specialist, Korean Speaking - London, United Kingdom - Figma
Description
Figma is growing our team of passionate people on a mission to make design accessible to all. , Figma helps entire product teams , design and build better products — from start to finish. Whether it's consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come with us
As an Enterprise Specialist on Figma's Product Support team you have the exciting opportunity to work with the Enterprise Support Manager to elevate and evolve the Enterprise Support function. This team is responsible for providing exceptional support for Figma's top . You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering.
We're looking for a support expert with an ability to understand what it means to work with Enterprise-level customers and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working as part of a team to deliver an exceptional experience.
We are looking for Korean speakers as we continue our growth across our markets.
This is a full time role in our London office within a hybrid environment.
What you'll do at Figma:
We'd love to hear from you if you have:
While it's not required, it's an added plus if you also have:
#LI-KS1
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of .
Enterprise Support Specialist, Korean Speaking professionals in London
-
olufemi george
Data and Analytics Sales Executive
-
Stephen Vasconcellos
Sustainability/Regenerative Business/Climate
-
Natalie Zuze
EA/Head Of Operations
-
Giriraj Dangi
Senior Network Engineer
-
Freddy Ogilvie
Product
-
Zisis Katmeridis
A multi-skilled technologist who ensures that the respective business, application, data and technol ...