Jobs
>
Reading

    Assistant Resident Services Manager - Reading, Berkshire, United Kingdom - Dove & Hawk

    Dove & Hawk
    Dove & Hawk Reading, Berkshire, United Kingdom

    2 weeks ago

    Default job background
    Description


    Assistant Resident Services Manager – Reading – £32, % discretionary bonusMy client, a globally established Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to two exciting build to rent residential schemes comprising of 220 apartments in total based in ReadingYou will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times.

    You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.

    Key ResponsibilitiesEnsuring communal areas and available apartments are well presented and appealing to prospective tenants at all timeCoach, train, develop and engage site team membersReporting building issues to the relevant member of the teamClear communication of important information, ensuring appropriate channels are usedResponding to rental enquiries, booking in and conducting viewings and agreeing offersCompleting all applicant vetting in line with Savills proceduresProcessing offers and completing all tenancy documentationProvide first class customer service to residentsOrganising and running tenant services via third parties and in houseEnsuring up to date resident communication via various channels including social mediaCreating a community feel through communication, events and innovationsTo act as first point of call next to the RSM for residents to report maintenance issues or other requestsCo-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attainedCarrying out regular inspections of communal areas and apartmentsOrganising minor works between tenancies to maintain first class presentation of apartmentsCompleting check in and check out reports; determining deposit returnsTo support the RSM to ensure H&S statutory requirements are meet across the developmentSkills, Knowledge and ExperienceStrong customer service ethic / backgroundPositive, can do attitudeCommon sense approachAbility to think on their feet and make considered decisionsOutgoing, warm and friendly personalityOrganised, meticulous, tenaciousExcellent written and spoken etiquetteIT literate and Social media savvyStrong financial management skills
    Working Hours: 40 hours per week, 9am to 6pm OR 11am to 8pm and occasional weekendsSalary: £32,000+ up to 10% discretionary bonusIf you are looking to gain a career in an established global firm with fantastic career progression, please contact Megan on the Business Support team at Dove & Hawk Property
  • SER (Staffing) Ltd

    Service Manager

    2 weeks ago

    SER (Staffing) Ltd Reading, United Kingdom Full time

    Position – Service Manager · Industry – Water Hygiene / Treatment · Location – Aldermaston (Within 25 miles) · Salary/Package – £35,000 - £45,000, Company Veh/Allowance, Fuel Card, Holidays & Pension, Expenses & Technology, & Career progression. · Client · My client is a water t ...

  • Building Recruitment Company

    Service Manager

    2 weeks ago

    Building Recruitment Company Reading, United Kingdom

    **Service Manager - Mental Health** · **LOCATION**: Reading · **SALARY**: £17.58 inclusive of holiday · **DURATION**:Temp · - to -Perm · **HOURS**: 37.5hrs per week · **( Mon · - Fri 9am-5pm | occasional evenings and weekends)** · **Day-to-day duties will include**: · - Lead the ...

  • 15ten15

    Service Manager

    3 weeks ago

    15ten15 Reading, United Kingdom

    Brilliant are recruiting for a Service Manager for a Care Home based in Reading · **WHAT WE'RE LOOKING FOR** · The purpose of the role is to ensure that the homes deliver care to maintain compliance and efficiency in accordance with the Policies and Procedures of the company, and ...

  • Hunter Knight Recruitment Ltd

    VMU Service Manager

    2 days ago

    Hunter Knight Recruitment Ltd Reading, United Kingdom Full time

    VMU Service Manager · Location: Reading (Fleet VMU site), Berkshire · Salary: Competitive salary & Bonus opportunities available. · Hours: Monday to Friday, 45 hours per week. Flexibility required. · Benefits · Working for an official UK Best Workplace and a UK Best Workplace fo ...

  • McGinnis Loy Associates Ltd

    Transaction Services Manager

    3 weeks ago

    McGinnis Loy Associates Ltd Reading, United Kingdom

    **Transaction Services Manager / Corporate Finance Manager / Due Diligence Manager** · McGinnis Loy Associates is proud to be working with a highly regarded Top15 Accounting Firm in Central Reading who are looking to recruit a Corporate Finance Manager or Senior Manager (with a D ...

  • PMR

    Resident Services Manager

    3 weeks ago

    PMR Reading, United Kingdom

    Our client, a national provider of Build to Rent residential developments is seeking a Resident Services Manager to provide on site lettings and property management services to an exciting build to rent residential scheme in Reading. The Resident ServicesManager is the first poin ...

  • Mandeville Recruitment Group

    Customer Service Manager

    3 weeks ago

    Mandeville Recruitment Group Berkshire, United Kingdom

    Customer Service Manager / Customer Experience Manager / CSM / Contact Centre Manager / Call Centre Manager - £48 - £60k basic salary dependant on experience & performance related bonus. · Fantastic opportunity to join the Senior Management Team of an SME who are on track to doub ...

  • iRecruit Partners Ltd

    Customer Service Manager

    2 weeks ago

    iRecruit Partners Ltd Berkshire, United Kingdom

    **POSITION: Customer Services Manager** · **RESPONSIBLE TO: Head of Operations** · **LOCATION: Berkshire with flexible working from home** · Are you pro-active with a customer centric attitude and wanting a challenge? My client is seeking a new team member who is keen to learn an ...

  • PDA Search and Selection Ltd

    Area Service Manager

    1 week ago

    PDA Search and Selection Ltd Reading, United Kingdom

    **Position: Area Service Manager - Small format retail stores** · **Salary: £30,000 (+ company car + laptop + mobile phone + annual performance related bonus)** · **Location: Covering sites in Buckinghamshire, Hampshire, Stains, Reading, Slough & surrounding areas.** · Our client ...

  • Savills

    Resident Services Manager

    21 hours ago

    Savills Reading, United Kingdom

    _**This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.**_ · **Purpose of the Role** · To provide on site lettings and property man ...

  • AWE Plc

    Estate Services Contract Manager

    2 days ago

    AWE Plc Reading, United Kingdom Full time

    Estate Services Contract Manager · Location - Reading / Basingstoke Area · Salary - Up to £72k (dependent on experience and suitability for the role) · Closing date - 12th June 2024 · AWE is recruiting for multiple Estate Services Contract Managers to manage the operational key s ...

  • Rubicon People Partnership

    Cloud Service Delivery Manager

    2 weeks ago

    Rubicon People Partnership Reading, United Kingdom

    **Cloud Service Delivery Manager, £90,000 OTE,Remote position** · **Purpose** · As a member of the **Senior Management Team** of two expanding UK businesses, the newly appointed Cloud Service Delivery Manager for a **leading software company**, will play a pivotal role **creating ...

  • Guardian

    Customer Service Team Manager

    3 weeks ago

    Guardian Reading, United Kingdom

    **Job Title**: Team Manager - Back Office · **Location**:Reading / Hybrid · **Salary**: Competitive · **Job type**:Permanent, Full time · Guardian Financial Services was established in 2016 as a challenger in the UK Life Insurance sector. · It sought to bring new life to a Life I ...

  • EllisKnight International Recruitment

    Customer Service Account Manager

    2 weeks ago

    EllisKnight International Recruitment Berkshire, United Kingdom

    **The Role**: · Reporting into the Head of Customer Service, the role is to oversee the smooth running of the daily and weekly orders from key customers. These orders and the associated shipping report is sent to the warehouse and all requirements adhered to manage ordersfrom rec ...

  • Mandeville Recruitment Group

    Customer Relations Manager, Customer Service Manager

    3 weeks ago

    Mandeville Recruitment Group Berkshire, United Kingdom

    Customer Relations Manager, Customer Service Manager: £32 - 38k basic salary. Rapidly expanding business offering fantastic career progression opportunities. · The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "conduit ...

  • Mandeville Recruitment Group

    Customer Relations Manager, Customer Service Manager

    2 weeks ago

    Mandeville Recruitment Group Berkshire, United Kingdom

    Customer Relations Manager, Customer Service Manager : £25 - 30k basic salary. Rapidly expanding business offering fantastic career progression opportunities. · The aim of the role is to provide exceptional customer service. The Customer Relationship Manager will act as a "condui ...

  • Thames Water

    Customer Service Delivery Manager

    1 day ago

    Thames Water Reading, United Kingdom

    **Who are we?** · Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. · At Thames Water, every one of ...

  • Thames Water

    Facilities Manager Corporate Services

    1 day ago

    Thames Water Reading, United Kingdom

    **Who are we?** · Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.?At Thames Water, everyone of o ...

  • Bayer

    Customer Service Management Apprentice

    21 hours ago

    Bayer Reading, United Kingdom

    **At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique per ...

  • Thames Water

    Senior Customer Experience Manager/service Design

    3 weeks ago

    Thames Water Reading, United Kingdom

    **Who are we?** · Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. · At Thames Water, every one of ...