- IT change, prepping and chairing the CAB once per week and conducting PIR meetings, root cause reports as process dictates.
- Be a point of contact for Major Incidents; leading, coordinating and chairing technical and stakeholder meetings, writing, and distributing communications, completing post incident reviews/reports, and capturing post incident actions & workarounds.
- Be a key contact for IT teams including the IT Service Desk. Dealing with escalations, promotion adherence to SLAs and offering guidance on processes.
- Designing and running Process workshops across IT to assist in the maturity of key IT Service Management and ITIL standards.
- Writing Service Review Packs and attending external service reviews as a key collaborator
- Working to internal and external SLAs to ensure contractual service is met for all customers.
- Tracking multiple KPIs for internal support functions
- Be confident to make decisions within your scope of control; work collaboratively but can enforce IT policy where necessary.
- Develop strong working relationships with customers and colleagues alike.
- Be a process champion, striving for and always promoting best practice across the group, leading by example, and demonstrating our core values in everything you do.
- Whilst it is beneficial for you to have good technical acumen, hand on technical skills are not a requirement.
- Genuine flexible/ remote working
- A highly collaborative and supportive environment where innovation, fresh ideas and creative solutions are encouraged and shared.
- 25 days holiday + bank holidays with the option to buy more
- Bonus scheme
- Udemy Licence- L&D budget
- Bupa Medical Health care
- Mental Health support
- Company Share scheme
- ITIL V3 foundation qualified as a minimum.
- Excellent Microsoft office skills (word, excel, PowerPoint, office 365, outlook, Teams)
- Experience working within an ITIL environment in a similar role. Preferably within the IT or software industry
- Previous experience of chairing CAB, and leading meetings
- Excellent communication skills (written and verbal)
- Understanding of or experience in working within ISO/IEC20000 standards
-
Fully Remote Audit Roles
1 week ago
Meraki Talent Limited London, United KingdomMeraki Talent are working closely alongside one of London's most exciting and up and coming accountancy firms. The firm are not from the norm and could even be classed as trendy/new age within the industry, an uncommon association of words to use whendescribing accountancy firms. ...
-
Fully Remote Production Dba
3 days ago
Akkodis London, United KingdomProduction DBA · Fully Remote (Manchester & Midlands offices) · £45,000 - £65,000 + Bonus & Benefits · Permanent · My client is currently going through a sustained period of rapid growth and as a result of which is looking to grow their highly skilled SQL team. It's not going ove ...
-
Fully Remote Data Administrator
1 week ago
Marc Daniels Specialist Recruitment London, United KingdomMy client are recruiting for a fully remote 12 month FTC Data Administrator with a chance of going permanent. The role is ideal for someone with similar experience looking for the flexibility of being able to work from home. The company offers a competitive salary and flexible wo ...
-
Commercial Manager, Fully Remote
6 days ago
NonStop Consulting Ltd London, United KingdomWe are looking to speak with **SC cleared Commercial Manager/Consultants** regarding a unique contract opportunity - **100% remote**. · Our client is a prestigious Government Organisation currently looking for an experienced Consultant to assess the existing Commercial landscape ...
-
Recruitment Consultant, Fully Remote
1 week ago
Omnes Healthcare London, United KingdomOmnes healthcare are looking for an experienced Recruitment Consultant to join the team. · In this critical role within our business and you will play a key part in developing and implementing our recruitment plan. · You will work with the Recruitment Manager on specific recruitm ...
-
Mobile Application Developer, Fully Remote
1 week ago
Nigel Frank International London, United KingdomMobile Application Developer, Fully Remote, £80,000 DOE · A highly motivated and creative team with a strong collaborative culture; you will be given the opportunity to learn new skills, gain new experiences and enhance your career as the business grows. · About you: · - Mobile d ...
-
Gcp DevOps Engineer Fully Remote
1 week ago
Lorien London, United KingdomGCP DevOps Engineer · Location: London (Fully Remote - Option to go in the office if you want) · **Salary**: Up to £80,000 + Very Generous Benefits Package · This fast growing Retail Organisation requires a GCP DevOps Engineer to help be the glue between the companies Dev, QA and ...
-
Angela Mortimer plc London, United Kingdom**Fully remote opportunity for English/Linguistics graduates - Dictation editor in technology (ID:12558)**: · Job Role · - Administration Jobs · - Contract Type · - Perm · - Location · - London · - Salary · - £24,000 - £26,000 · - Date Added · - 20/01/2023 · - Date Expires · - 17 ...
-
Fully Remote
1 week ago
Attisglobal United KingdomFully Remote – Full Stack Developer – Vue, Node, AWS · Location: Fully Remote - UK based · Contract Type: Permanent · Position: Full Stack Developer · Location: Fully Remote · Type: Permanent, Full-time · Role Overview: · Full Stack Developer required to join a growing E ...
-
Mobile Application Developer, Fully Remote
1 week ago
Nigel Frank International London, United KingdomMobile Application Developer, Fully Remote, £60,000 DOE · A highly motivated and creative team with a strong collaborative culture; you will be given the opportunity to learn new skills, gain new experiences and enhance your career as the business grows. · About you: · - Mobile d ...
-
Residential Property Associate- Fully Remote
1 week ago
JMC Legal Recruitment London, United KingdomBBBH50834_ · - GBP£50,000.00-GBP£60, London- Permanent**This Conveyancing specialist firm is seeking a Fully Remote Residential Property Solicitor with 3-4+ Years of relevant PQE.** · **The Firm**: · This firm is highly established, and despite the competition, they have already ...
-
Interim Management Accountant Fully Remote
3 days ago
Page Personnel Finance London, United KingdomThis is a fast-paced 2 month interim Management Accountant role, which will support the financial controller of a fast-growing quality assurance company. This role can be fully remote, or there is the ability to be in their City of London based offices 5days a week or hybrid. · * ...
-
Fully Remote Part Time Ea
1 week ago
Angela Mortimer plc United Kingdom Part time**Fully remote part time EA - Award Winning Pharmaceutical Start Up - £45,000 - £50,000 pro rata + Equity (ID:17839)**: · Job Role · - Executive Assistant Jobs · - Contract Type · - Perm · - Location · - UK · - Salary · - Date Added · - 08/04/2024 · - Date Expires · - 06/05/2024 ...
-
Head of Operational Delivery, Fully Remote
1 week ago
TPP Recruitment London, United KingdomAre your **senior leader** with charity, public sector or healthcare experience seeking **fully remote** working? · This is an ASAP interim role for approx. 3 months, possible extension. 35hrs per week. · For the Head of Operational Delivery you will be a strong line manager to s ...
-
Linguistics or English Degree? Fully Remote
5 days ago
Katie Bard (Angela Mortimer Plc) London, United KingdomWe are seeking a highly motivated graduate to join our rapidly expanding Speech to Text team. As a fully remote opportunity, this is the perfect chance for an English or Linguistics graduate to take their first steps in the world of transcription services. · You will be working c ...
-
Fully Remote Accounts Payable Clerk
6 days ago
Page Personnel - UK West End, United KingdomBased in the West End (Tottenham Court Road) · - Celebrity talent agency and accountancy practice · **About Our Client**: · The successful Fully remote Accounts Payable Clerk will: · - Assisting with the end-to-end management of the Accounts Payable ledger across the company · - ...
-
Interim Proposals Manager Fully Remote
3 days ago
Ambition Europe Limited London, United KingdomAn exciting opportunity has arisen in this innovative law firm for a Proposals Manager on a 6 month FTC to manage the firms cross department RFP and RFI pitches. You will be an established Pitch Manager who has overseen the bit writing process end to end.You will also be effectiv ...
-
Katie Bard (Angela Mortimer Plc) London, United KingdomAre you an English or Linguistics graduate with a keen eye for detail and a passion for language? Do you have experience in written and proofreading skills? Look no further · An innovative tech company based in London is looking for a dictation editor to join their team. In this ...
-
Digital Optimisaton Consultant Fully-remote
3 days ago
Harnham London, United Kingdom**DIGITAL OPTIMISATION CONSULTANT** · **UP TO £60,000 + BENEFITS** · **FULLY REMOTE** · Experienced in conversion rate optimisation? This is a great opportunity to join a growing customer experience agency and work with a range of clients across multiple industries as a Digital O ...
-
Financial Planning Analyst- Fully Remote
6 days ago
Huntress London, United KingdomA new opportunity has become available at a Start · - up Digital Marketing company for a Financial Planning Analyst to join their growing team of professionals. This is a fully remote position on a permanent basis. · Key responsibilities: · - Report to the FP&A manager and suppor ...
IT Service Management Analyst Tracsis PLC · Fully Remote - United Kingdom - Tracsis plc
Description
Our talented people are creating the technology of the future.
Tracsis' purpose is to empower the world to move freely, safely and sustainably. Our approach focuses on combining leading edge software and hardware knowledge, data capture, analytics and industry expertise to generate insights and fast-to-market products and services.
Tracsis Plc are creating a new IT Service Management function within the IT Services department. Our key objective is to design, embed and mature ITIL best practice across IT and to use ISO/IEC20000 as our Service Management standard across our services structure.
We are looking for experienced IT Service Analystindividuals with an excellent understanding of ITIL best practices and/or ISO/IEC20000. The Service Management Analysts will not specialise in just one area of Service Management, this is a blended role where each team member has the capability to turn their hand to all practices as and when needed.
What you will do..
What we can offer you..
Who you'll be..
Even if you do not tick all the boxes, we would still love to hear from you so please apply anyway
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#J-18808-Ljbffr