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Housing & Homelessness Performance Officer - Belper, Derbyshire, United Kingdom - Veteransnetwork
1 week ago
Description
Full Time09 is achieved after 18 months successful performance in the role)
Job Title:
Housing Officer (Car Essential)
Contract Type:
Permanent
09 is achieved after 18 months successful performance in the role)
Rota including alternative weekends and some bank holidays
The difference you will make as a Housing Officer
This role will be based at Chevin House which is a intense housing management scheme. You will travel across Amber Valley visiting our dispersed properties.
In this role you will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.
Experience of working within housing managementAt Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.
For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Flexible working options availableDiversity and Inclusion at Riverside:
At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement
Deliver a
Housing Management Service:
Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let
Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements
Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
Proactively support customers experiencing issues that may put their accommodation at risk; Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g.
claiming correct benefitsMeet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
Produce reports and other written documentation as required to support housing management delivery
Maintain and update clear, accurate and strength-based records on the appropriate digital platform
Assist schemes in daily operational tasks, including answering phones and working on Reception, as required
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
You will be required to travel to different properties within the defined area as and when required
Ensure customers are safe at all times – carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g.
health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etcUndertake regular training and take responsibility for continuous development to enable you to deliver your role safely
Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
Knowledge of Housing regulations
Experience of working within a care & support environment
Tagged as:
housing officer, housing support, local authority, social housing, supported accommodation
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent.
We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
65 is achieved after 18 months successful performance in the role)
