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    Infrastructure Engineer Work From Home - Cambridge, Cambridgeshire, United Kingdom - Global Technology Solutions

    Global Technology Solutions
    Global Technology Solutions Cambridge, Cambridgeshire, United Kingdom

    1 week ago

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    Description
    If you are looking for Network Engineer jobs, we have a great role for a Network Engineer in Cambridge. The salary is between £30,000 and £40,000, depending on experience.

    This role is shift hours, and the shift patterns are 08:00 to 16:00, 09:00 to 17:00, and 10:00 to 18:00.

    There's also an overnight on-call shift, which the 08:00 to 16:00 shift covers. Phone support only. however, there will be a requirement to travel to sites all over the UK.
    We are seeking an enthusiastic Network Engineer.

    You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.

    Ideally, you will have an educational background that includes network engineering principles as part of a degree in computer science or something similar.

    This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.

    Your primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.

    Firstly, be able to document network information.
    Secondly, assist in the setup of networks and contribute ideas and suggestions.
    Likewise, suggest activities (common incidents and service requests) that can be performed by the service desk.
    Lastly, create pass accreditations as required by the senior network engineer.

    therefore, you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.

    Providing second-line on-site and service desk technical support:

    Firstly, attend customer and company sites for a minimum of 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employees's personal lives with last-minute changes).

    Also, troubleshoot and diagnose hardware, software, and network-related problems.
    Also, provide guidance and advice to customers on IT-related matters.

    As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.

    Firstly, a bachelor's degree in information technology or a related field (or equivalent work experience).
    Secondly, experience in a second-line role, providing technical support.
    Have a solid understanding of IT infrastructure, including hardware, software, and networking concepts.
    Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications.
    Familiarity with the ITIL framework and IT service management principles.
    Troubleshoot and diagnose hardware, software, and network-related problems.
    Utilise remote access tools to assist with troubleshooting and issue resolution.
    Apply for Network Engineer Jobs with GTS today
    A personalised and efficient recruitment service within the IT Industry
    #
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