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    Infrastructure Engineer Work From Home - Cambridge, Cambridgeshire, United Kingdom - The Channel Recruiter

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    Description

    JOB TITLE:
    Network Engineer


    BENEFITS:
    32 days holiday (including bank holidays), Private medical Insurance, Pension Scheme + More
    Cambridge / Hybrid (2 days in 3 days at home)
    Our client is looking for a Network Engineer to join an existing team of engineers.

    The role of the Network Engineer is to help maintain and support both our internal and customers network infrastructure and services.

    The role sits within the ISP & 3rd Line Technical Support team who are primarily responsible for the management, operation and support of our network systems and equipment, responding to incidents and events either reported by the customer or through our monitoring and event management systems.

    Network Engineer

    You will provide 3rd line escalated support to our Network clients, remotely and on-site as well as diagnose and troubleshoot technical issues.

    Review and respond to event and incident data and alerts.
    Mentor the 2nd line support functions, continuously increasing their capability.
    Create and maintain network documentation, Knowledge Base articles and Work Instructions.
    Participate in out-of-hours on-call rota and respond to high priority incidents.

    Work closely with the ITSM team to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved.

    Network Engineer

    Ideally you will possess excellent networking knowledge, preferably possessing relevant desirable qualification such as CCNA, CCNP, JNCIA, JNCIP, etc.

    Also have extensive experience configuring and supporting networking infrastructure including routers and switches

    • Demonstrable experience with Remote Access and SitetoSite VPNs
    • An understanding of MPLS/BGP core networking and associated technologies.
    • Ability to work flexible hours to deal with priority incidents
    • Flexibility to travel UK wide with occasional overnight travel
    • Full UK Driving license
    ISP Engineer, CCNA, STP, Cisco, Juniper, Meraki #J-18808-Ljbffr

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