Immediate Start telephone advisor - Dover, Kent, United Kingdom - Office Angels

Office Angels Dover, Kent, United Kingdom

2 weeks ago

Description

Customer Service - Customer Service Advisor
You'll receive excellent training from the Trainer who said "It's genuinely a Great place to work" and a Recruiting Manager who said they "like making a difference and supporting people with the process as well as seeing people grow in their careers"

Hybrid working:
This position will be office based during your training for 2 weeks. There is the potential for a hybrid working pattern which is reviewed on an individual basis.
Duration: 9 month FTC initially, the role is then made permanent for successful candidates.

Salary:
£24,603 rising to £27,700 after completing a 6 month probationary period
~25 days Annual leave + 8 Bank holidays
~ Free parking
~8% Employer pension contribution
~ Flexibility and work life balance
~ Additional holiday entitlements
~ Non-contributory pension scheme

You'll be allocated hours on a 2 week rota basis
The advice line plays an integral part in providing advice, guidance, and support via the telephone helpline service.

You will be working in a supportive environment, receiving in-depth training on regulatory standards and procedures as well as committing to good practice.

Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
High level of motivation, resilience, and emotional intelligence
You'll need to be able to provide documents to show your right to work in the UK i.e.

passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.

1 Face to face Interview, we'll help you prepare fully.

If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice If you do please call us on ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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