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    Production Print Engineer - England, United Kingdom - Apogee Corporation Limited

    Apogee Corporation Limited
    Apogee Corporation Limited England, United Kingdom

    2 weeks ago

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    Description
    This role will be covering Peterbourgh, Ipswich, Norwich and surrounding Areas.

    To carry out service visits to reported calls throughout the companies' customer base within a specified region.

    The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

    Respond to customer service requests for the repair of business equipment and production printers
    Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
    Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
    Work with colleagues to help overcome new or unusual faults
    Invoke the call escalation process in a timely manner
    Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
    Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
    Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
    Manage an effective car stock of spare parts and consumables
    Make full and proper use of all resource materials and equipment supplied to you
    Work to achieve measured performance results, identify below target performance and create action plans to address machine and customer issues
    Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
    Keep customers advised on any ongoing issues such as return to fit parts requirements
    Constantly review and look to develop your own customer handling skills
    Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
    Develop a solid working relationship with customers by providing the best possible services and support
    Attend manufacturer and in house training courses
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